cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

Support hours and types

IMPORTANT NOTICE

Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours, as indicated below, as soon as possible.

In addition, some products will only have chat support during this situation. That information will be indicated by product below.

We thank you for your patience as we work to keep our staff safe.

Learn the different types of support we offer at Intuit and its availability.

At Intuit, our mission to power prosperity around the world means flexible communications. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead.

Here’s the list of our support hours and “call me back” options to accommodate your changing business needs and schedule.

Note: All times listed below are Pacific Time.

You can contact us during these hours.

Note: All subscriptions to QuickBooks Online include support1.

Product Chat / Call you back / Call us
Plus, Essentials, Simple Start 6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Advanced

Any time, any day

Get in touch with us during these hours.

Note: QuickBooks Plus and Enterprise includes support1. For support for QuickBooks Pro and Premier, see Care Plans for QuickBooks Desktop.

Product Chat/Call you back/Call us
Pro, Premier, Plus

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Enterprise2

Any time, any day

Assisted Payroll

Any time, any day

Basic, Enhanced or Standard Payroll

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

We're here to back your business during these hours. Support is included for all ProAdvisors based on your tier1.

Product Chat
Silver, Gold

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Platinum

Any time, any day

Elite

Any time, any day

Support is included with all subscriptions1.

Product Chat
QuickBooks Payments (Merchant Services)

 

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Support is included with all subscriptions1.

Product Chat/Call you back/Call us
Point of Sale

6:00 AM-6:00 PM Monday-Friday

QuickBooks Capital

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

TSheets

6:00 AM-6:00 PM, Monday-Friday

7:00 AM-4:00 PM Saturday

QuickBooks Live

Any time, any day

Support is provided for all payroll subscriptions1.

Product Chat / Call you back / Call us
Intuit Online Payroll

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Start a message

Intuit Full Service Payroll

6:00 AM-6:00 PM Monday-Friday

6:00 AM - 3:00 PM Saturday

QuickBooks Online Payroll - Core, Premium

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

QuickBooks Full Service Payroll

Any time, any day

QuickBooks Online Payroll Elite

Any time, any day

Get in touch with us during these hours.

Note: Support is provided for all subscriptions1.

Chat / Call you back / Call us

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

1 Hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control.

2 Technical and product support is a benefit of your QuickBooks Desktop Enterprise subscription. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Intuit reserves the right to limit each telephone contact to an hour and to one incident. Check our terms and conditions for more details.

Note: Terms, conditions, pricing, special features, and service and support options are subject to change without notice.

Was this helpful?

You must sign in to vote, reply, or post

Need to get in touch?

Contact us