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Level 1

502 Bad Gateway

Hi Trying to login but message saying

502 Bad Gateway

 

nginx

 

Please advise

7 Comments
QuickBooks Team

Re: 502 Bad Gateway

I've got some browser troubleshooting steps to get past this error, Denis1.

Errors like this occur when your cache storage is full. The cache stores temporary internet files from your browsing history to help your browser quickly load the pages. However, having too many files may affect the browsing performance, and may require you to clear it out.

Let's refresh your browser first by clicking the Reload option or pressing CTRL+F5 on your keyboard. After that, close and reopen QBO for the changes to take effect.

If you get the same result, open an Incognito window to access your QBO account. If you're able to log in without getting an error, go back to your last browser and clear the cache. QBO is also supported in other browsers, so you might consider switching to another one.

I'll wait for your update on this. You can leave a reply if everything's okay or if the error persists.

Level 1

Re: 502 Bad Gateway

your system sucks and it has nothing to do with cookies or any of that bs i am switching back to sage at least they have a help line
Level 1

Re: 502 Bad Gateway

I have also been getting the 502 bad gateway. I cleared the cache and history. I still cannot log into merchant services.

Level 1

Re: 502 Bad Gateway

502 Bad Gateway error when trying to get into the Merchant Service Center??? What's going on???

Level 1

Re: 502 Bad Gateway

Clearing the cache isn't working. I need to use merchant services, when will this be fixed??

QuickBooks Team

Re: 502 Bad Gateway

This issue has already reached our engineering team’s concern, pkimber1.


Right now, they're investigating the root cause and are trying their best to address this as soon as possible. You might also want to reach out to our phone support team through this article: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458


They’re currently tracking the number of users affected by this. I’ll also keep an eye on their investigation and will this thread posted know once there are updates. 


You always have a space here in the Community so please visit us again if you need anything.
 

QuickBooks Team

Re: 502 Bad Gateway

I’m glad to inform you that this issue has already been resolve, pkimber1.


Though, if you’re still unable to get into your Merchant Service Center, it’d be best to reach out directly to the payments team. They can investigate and help further with this. 


Thanks for dropping by. As mentioned visit us here again if you have additional question or have other concerns.

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