64-bit installation problem "There is not enough room on drive C:/ to extract this package"

I have the same issue

I have the same problem. I have over 300GB available on my drive but a warning comes up that says "There is not enough room on drive C:/ to extract this package".    -Tim

Hi there, Tim. 

Thanks for dropping by here in the Community. Let's work together and fix the error you're seeing.

As mentioned by my colleague MichelleT above, we first have to ensure your computer meets or exceeds the system requirements for QuickBooks Desktop. You can see the detailed information in this article:

QuickBooks Desktop system requirements

Since you have over 300GB available space on your drive, let's try to set up folder and access permissions. Then, clear the memory by deleting files from the %temp% folder. These processes help empty the storag and fix some installation errors. 

To set up folder and access permissions:

• Windows 10, 8, and 7

1. On your keyboard, open the File Explorer by pressing the Windows logo + E keys.
2. Go to C:\Users\[Username]\AppData\Local\Temp or type %temp% in the address bar.
3. Right-click the Temp folder, then select Properties.
4. Choose Sharing and click Share.
5. Add the Windows User Profile and the corresponding QBDataServiceUserXX for your QuickBooks.
6. Set the permission level of both users to Full Control, then click Share.

• Windows 8.1

1. Choose the folder and select Share.
2. Go to Advanced Security, click Add and choose Select a principal.
3. Pick Advanced, then Find Now.
4. Choose the user and select OK
5. Click Full Control and OK.

To delete files from the %temp% folder:

1. On your keyboard, open the Run window by pressing the Windows logo + R keys.
2. Type %temp%, then select OK.
3. Press Ctrl+A, then Delete. 
4. Retry extracting the installer package. The file name depends on the edition and version of your QuickBooks (for QuickBooks Desktop Pro 2018 = QuickBooksPro2018.exe).
5. Double-click the downloaded file, then follow the prompts.
6. If you have an existing file extractor installed on your computer, use it to unpack the installer.

For more details, check out this article:

There is not enough space or Your system only has xxxMB of memory when installing QuickBooks Desktop

These steps should generally help rectify the error you're encountering.

Be sure to update me here on the results of your testing, I want to ensure this matter gets resolved. 

None of these suggestions worked for me.  I was able to extract the files from the QuickBooksPro2019.exe file using 7-Zip, then successfully ran the Setup.exe file from the extracted files.

Hi there, @t1cs01.

Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need. 

I appreciate you for following the steps provided by my colleague VivienJ just to resolve the installation error. Since the issue persisys, I encourage you to get in touch to our QuickBooks Desktop Technical Support Team. They have the tools to do a remote session and investigate this further. 

Here's how you can contact our technical support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel. 
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you can check this article for the detailed steps on how to install QuickBooks Desktop.

Please let me know if you have any other concerns by clicking the Reply button below. Have a good one. 

I also tried everything that Intuit says should work, with no joy.  Brand new Win10 computer, clean install, 350+ Gigabytes of free space on the C: drive.

Downloaded 7-zip, extracted the files, and it installed no problem.

Intuit, you have a problem with your installer that no amount of "deleting temp files" is going to fix.

Thanks for joining this thread, BuffaloGapCamp.

I appreciate sharing to me the additional steps you’ve taken to install QuickBooks seamlessly. This information can help other users who are having the same problem.

Also, the Community platform is a place where customers, product experts, and accountant converge, shares their ideas, best practices and how the information will help them manage their business. You can also visit the Firm of the Future to keep you up to date on the latest product improvements.

This should help you move forward. Reach out to me if you have additional questions about QuickBooks. Please know I’m always ready to help.

As was previously mentioned (and ignored), this error was occurring when users had 100's of GB free, so clearing out temp files wasn't going to help.

Suggesting a paid call to Quickbooks to resolve the issue is certainly an option, but it's not really support.   Just trying to charge us for a solution a problem that Intuit has and should resolve.

Like another user here, I found that opening the file with the free 7-Zip program allowed me to install QB.

Shouldn't have been necessary, but thanks to the user that posted it.

And shame on QB for using this as an opportunity to steal money from its users.   Like many others, I hold my nose and buy this product, mainly because my bookkeeper likes it.  

Hello RRPELLET,

I appreciate you sharing your thoughts about our customer support and providing helpful information about installing QuickBooks. But I just want to let you know that calling our customer support is for free.

When reaching our customer support, you can schedule a callback so that one of our representatives will call you.

Here's how to reach out to our support:

1. Go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. In the Have a Question window, click Contact us at the bottom portion of the screen.
4. Click Search for something else.
5. Type in a keyword about your concern.
6. Hit Search.
7. Click on Start a Message.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

Please know you can always come to the Community for all of your QuickBooks needs. I'll keep an eye out on your response.

I had the same problem and saw where different ones were using 7 zip to solve the problem but since Intuit discouraged the use of that and other 3rd party programs I decided not to do it. Instead I called tech support and after almost 4 hours of troubleshooting guess what they did....they downloaded 7 zip and within minutes the problem was solved. So do not waste your time calling tech support just download 7 zip. 

This is ridiculous.  Quickbooks turns off the ability to download bank transactions in a blatant grab to extort money out of you when you have a perfectly functioning program that you already paid for.  After being forced to pay for the 2020 version, they don't even have the decency to ensure that the program will install without resorting to third party apps to get it installed.  Typical Quickbooks quality.  I wish there was something better....

I too downloaded 7 zip and had the file installed in minutes.  Thanks for nothing Quicken IT!

ABSOLUTELY!  I was having this issue and was about to give up hope.  But the 2 mentions of downloading 7-Zip worked!  I have it up and running!  Thanks!

Crazy to have an error message that is false.  When there is clearly error room on C:\, why have an error that claims there is not enough room on Drive C:\

This is hilarious. Same issue every year. Same dumb answers. Plenty of space. Still get this  error message. Have to call in EVERY year for a good 10 years. There is a trick. I will finally writ it down  and keepit somewhere this year. I assumed you fix it. 

Thank you for this approach - it seems to be working for me. I really don't think it should be necessary - Windows Installer technology has been around for 40 years. I am especially disappointed in the responses of the Intuit "specialists", who clearly don't have a clue how their own software work (or doesn't, in this case).

Same issue for the 2023 version. C: Drive has 915GB of free space with a "not enough space" error. The 7-zip method works and is a quick fix. I assume any zip extraction program will work.

• -Move QB Installer to "Documents" folder
• -Install 7-zip and open program
• -In 7-zip, click "Documents" folder on left side of program
• -Select the Quickbooks installer file
• -Click "Extract" button in the top left of the program
• -In the pop up, indicate where to extract the files to
• -Click Ok, wait for extraction to complete
• -Quickbooks folder with Setup program should now be in your indicated location
• -Continue with Quickbooks set up as usual

Intuit still has this problem with the installer 12/06/2022. Extract with 7zip and then install.

Wow - it's almost five years later and QB hasn't fixed this bug.  I can't install 2023 on any of the machines at my office (16), despite the thousands of dollars we spent on the software.  I don't have three hours to sit on hold with an untrained support person (who will more likely than not hang up on me).  I can't believe they refuse to acknowledge these problems.  Does anyone have a recommendation for accounting software that treats its customers with respect?   'Cuz Intuit sure hates us.  

i would say those "Specialists" are AI bots.

Hey maybe don't mark this as the solutions when 7-Zip extracts the files and fixes it. This problem still persists in 2023 QuickBooks as well. 

I tried Quickbooks tech support and they couldn't figure it out. A friend suggested loading the update file on an external backup drive. It installed perfectly on my c drive that was 

This is still an issue even with 2023. Thankfully, I found this thread, because this is working. (I'm in the middle of installing it right now. T'would be nice if the extraction issue was solved though. And it would be great if more QB Support reps knew about this - my client (whom I'm doing this for) spent time working with Support last night, and evidently they didn't know about this solution either.

I was able to do it using the extractor method, for a client, this morning. Don't know why they still have a problem with this, but this solution works fine. Just download 7 Zip (it's free) and extract the files. Then launch setup.exe from there.