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theharmoniouspat
Level 1

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

 
10 Comments 10
Anna S
QuickBooks Team

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

Good evening, @theharmoniouspat.

 

Nice to have you in the Community. Allow me to guide you on exporting from QuickBooks Online to QuickBooks Desktop. 

 

The reason why your gear icon is disappearing is that Internet Explorer is discontinuing support with our products. Meaning Internet Explorer 11 and Safari 10 will no longer work with QuickBooks due to the browsers using an older technology. You can reference this article about the Discontinued support if you would like more information.

 

The good news is the exporting is still possible without using Internet Explorer. After logging in to your Online account, paste this link http://qbo.intuit.com/app/exportqbodatatoqbdt into the URL bar. It will allow you to export your data within your current web browser. You can also use Microsoft Edge for exporting because it runs like Internet Explorer. 

 

Please don't hesitate to touch base with me here if you need any additional assistance. I'll keep an eye out for your response.

jesse18
Level 2

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

After going to this link: http://qbo.intuit.com/app/exportqbodatatoqbdt the "Get Started" button is not functioning. Please help.

BettyJaneB
QuickBooks Team

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

Hello there, @jesse18.

 

I appreciate you for trying the workaround provided by me peer above. Since the steps shared doesn't work for you, I highly recommend giving our Customer Care Team a call. They'll be able to do a screen-sharing session and verify the reason on why the Get Started button is not working.

 

To reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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To add up, here's a link that will provide more information about the limitations when you convert your QBO data to QuickBooks Desktop. You can also visit this that will guide you step-by-step on how to do various tasks in QuickBooks: Get started with QuickBooks Desktop.

 

If there's anything else that you need, just let me know. I'll be around to help you out. Take care!

jesse18
Level 2

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

Is there anyone who can help me with this now? The customer care service is out by this time. Thank you.

BettyJaneB
QuickBooks Team

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

Glad to have you back, @jesse18.

 

While the Community can provide answers and troubleshooting solutions to certain questions, there are some concerns that only our phone support can handle.

 

I suggest contacting them during business hours from Mondays to Fridays, 6:00 AM - 6:00 PM PT, and on Saturdays 6:00 AM to 3:00 PM PT. Their ability to run the remote-viewing session can help isolate what's causing the issue. They can also open an investigation ticket if necessary.

 

I'm just a few clicks away if you have any other questions. I'll make sure you're taken care of. Have a good night!

jesse18
Level 2

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

Thanks BettyJaneB.  Yes, I will contact them. 

Fiat Lux - ASIA
Level 15

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

If you hit the wall when migrating data from QBO to QBD, there are 2 options:

1. Utilize the migrating tools (i.e exporter for QBO and importer for QBD)

https://transactionpro.grsm.io/qbo

https://partners.saasant.com/affiliate/idevaffiliate.php?id=5051_2

 

2. Purchase a 3rd party conversion service. I noticed the cost is $450 with 2 working days.

 

Silvercan
Level 1

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

this URL doesn't work, clicked on "Export Overview" and it didn't respond anything. After spending so much time researching and realizing so many people are having same issue like me to export data file from QB online to QB desktop, this is extremely frustrating!!!

JenoP
QuickBooks Team

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

We appreciate your feedback about the export process, Silvercan.

 

Can you also tell us what browser you're using? Please take note that you need to use Internet Explorer (not later than Internet Explorer 10) or Microsoft Edge to be able to successfully convert your file. 

 

If you don't have these browsers installed in your computer, please contact our chat or phone support teams. They can pull up your account and help you further with converting your file to QuickBooks Desktop. You can follow the steps provided in the earlier responses on how to reach out to them.

 

Also, please take note of the data limitation when switching from QuickBooks Online to the Desktop version. Here's an article for the complete list: Limitations When You Convert From QuickBooks Online to QuickBooks Desktop.

 

The Community is always here if you need anything else.

Fiat Lux - ASIA
Level 15

According to instructions for exporting qbo to qbd, internet explorer is necessary. There is no gear icon in qbo using IE11. What am i supposed to do?

@Silvercan 

For your additional reference. Make sure you have a QBO US version, not other country version.

https://quickbooks.intuit.com/learn-support/en-us/account-management/trying-to-export-online-back-to...

 

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