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Level 1

Accountants copy "ERROR" Failed

I have tried numerous times to create an accountants copy but it keeps giving me an error message

3 Comments 3
QuickBooks Team

Accountants copy "ERROR" Failed

Hello there, pmariano.

I’m here to help ensure you can successfully create an Accountant’s copy in QuickBooks Desktop.

There are different errors and unexpected results which may occur when creating or working on an Accountant’s copy. Which specific one are you seeing upon doing the process?

The troubleshooting you need to do depends on the type of error you’re getting. However, we have one general solution which can resolve most unexpected results in the program.

First off, make sure to update QuickBooks Desktop to the latest release. Here’s how:


  1. Go to the Help menu, select Update QuickBooks.
  2. On the Update QuickBooks window, choose the Update Now tab (you can ignore the table because you don't need to change anything).
  3. (Optional) Put a check mark in the box Reset Update box to erase all previous update downloads.
  4. Click Get Updates.
  5. Then, restart QuickBooks.
  6. When prompted, accept the option to install the new release.

Once done, verify that the QBDataServiceUser28 (QBDT 2018, QBDataServiceUser27 for QBDT 2017) user has full access to file location. Check out these steps:

  1. Open the Windows Explorer.
  2. Right click the folder where the company file is saved and choose Properties.
  3. Look for QBDataServiceUser28 (for QuickBooks 2018, QBDataServiceUser27 for QuickBooks 2017) and make sure that the Full Control box is checked.
  4. Click OK to close the Properties window.

These steps should help you create the Accountant’s copy successfully. In case you’re still unable to do so, refer to this article:

Resolve errors when creating or working on an accountant's copy

I am only a comment away if you have other questions. Have a great day!

Level 1

Accountants copy "ERROR" Failed

We just updated to Premier Contractor Edition 2019.  All is working perfectly!  But Accountant Copy and ACFT both FAIL.

I verified we have the latest release.  It was auto done this morning, but I did "Get Updates" again.  There were no updates.

I see QBDataServiceUser21 and QBDataServiceUser29 and Full Control box is checked.

What else could be wrong?


Accountants copy "ERROR" Failed

Thanks for joining this conversation, @AmCh.


First and foremost, I appreciate you following the troubleshooting steps provided by my colleague above. Allow me to step in and share some insights about how to accountant copy's work in QuickBooks Desktop (QBDT) Premier.


A possible reason you're getting this error is that you and your accountant might have different versions of QBDT. If that's the case, make sure that the gap is at least one year. Additionally, when opening an Accountant's Copy in a newer version of QB, the file should be upgraded. Any changes you make can be incorporated if they were made using a compatible version.


For more information, check out this article and scroll down to Product versions: Accountant's Copy and QuickBooks Desktop: Use the Accountant's Copy.


As mentioned, the steps to fix this may differ depending on the type of error you're getting. Please refer to these articles for more troubleshooting steps:



That should get you fixed right. Please reach out in the comments to let me know how it goes or if you need anything else. I'll be happy to help. Have a wonderful rest of the day.

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