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accountant-happy
Level 1

After I upgrade from QuickBooks 2019 version to 2020 new version, 2 company with payroll could not open.

Warning window said Now that you have unparaded QuickBooks must go online to verify the status of your payroll subscription. Then I click OK. The window 2nd time showing the file you specified cannot be opened. Make sure that it is not currently being used by another program or a read-only file. The Windows error was “Them system cannot find the path specified”. I was made a call and no one help me. Please help me fix this problem. Thanks!
Solved
Best answer December 02, 2020

Best Answers
Pabz_L
QuickBooks Team

After I upgrade from QuickBooks 2019 version to 2020 new version, 2 company with payroll could not open.

Hello, @accountant-happy.

 

Let me share some information regarding the issue that you’re having right now.

 

This error The system cannot find the path specified happens when you try to open the company data file of QuickBooks in your Windows system. 

 

It occurs when users are trying to import or open a file for which the specified file path is incorrect. Aside from that, there are other reasons why you’re receiving this error:

 

  • The installation of QuickBooks was damaged or corrupted.
  • The company file you are opening is damaged.
  • QuickBooks folders or the file from where you are trying to open the company file is missing or deleted mistakenly.
  • The configuration of the firewall to set the QuickBooks desktop in the settings for exchanging the data using the Intuit server is not done.

 

To fix this, you’ll have to run QuickBooks Desktop as an administrator.

 

Here’s how:

 

  1. On your computer, click the Windows Start menu in the bottom right corner.
  2. Type QuickBooks in the search box and right-click on the QuickBooks version and year you wish to open.
  3. Select Run as administrator. Then, Run the payroll update.
  4. Once complete, close QuickBooks and open it as normal (not running as admin).

admin.PNG

 

If the issue persists, you can use this article for another solution: How to fix payroll errors.

 

I also recommend contacting again our support team. They have the tools where you can do screen sharing to identify the root cause of this issue. 

 

Please review our support hours to ensure your issue gets addressed right away. We've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively.

 

 Send me a comment if there’s anything else I can help with.

View solution in original post

2 Comments
Pabz_L
QuickBooks Team

After I upgrade from QuickBooks 2019 version to 2020 new version, 2 company with payroll could not open.

Hello, @accountant-happy.

 

Let me share some information regarding the issue that you’re having right now.

 

This error The system cannot find the path specified happens when you try to open the company data file of QuickBooks in your Windows system. 

 

It occurs when users are trying to import or open a file for which the specified file path is incorrect. Aside from that, there are other reasons why you’re receiving this error:

 

  • The installation of QuickBooks was damaged or corrupted.
  • The company file you are opening is damaged.
  • QuickBooks folders or the file from where you are trying to open the company file is missing or deleted mistakenly.
  • The configuration of the firewall to set the QuickBooks desktop in the settings for exchanging the data using the Intuit server is not done.

 

To fix this, you’ll have to run QuickBooks Desktop as an administrator.

 

Here’s how:

 

  1. On your computer, click the Windows Start menu in the bottom right corner.
  2. Type QuickBooks in the search box and right-click on the QuickBooks version and year you wish to open.
  3. Select Run as administrator. Then, Run the payroll update.
  4. Once complete, close QuickBooks and open it as normal (not running as admin).

admin.PNG

 

If the issue persists, you can use this article for another solution: How to fix payroll errors.

 

I also recommend contacting again our support team. They have the tools where you can do screen sharing to identify the root cause of this issue. 

 

Please review our support hours to ensure your issue gets addressed right away. We've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively.

 

 Send me a comment if there’s anything else I can help with.

View solution in original post

accountant-happy
Level 1

After I upgrade from QuickBooks 2019 version to 2020 new version, 2 company with payroll could not open.

Yes, Thanks!

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