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tadoerr
Level 2

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

 
10 Comments
mmcdonald2
Level 1

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

I have the exact same problem. 

JaneD
Moderator

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

Hi tadoer and mmcdonald2,

 

The script error is associated with Internet Explorer since QuickBooks uses it as a default browser. Follow these steps to configure Internet Explorer:

 

  1. Open Internet Explorer.
  2. Click on the Gear (⚙️) icon and choose Internet Options.
  3. Go to the Security tab and click on the Sites button.
  4. Add *.intuit.com to trusted sites. Note: It is recommended that you remove all other websites in reference to intuit.com from the list of websites, as *.intuit.com will cover all Intuit sites.
  5. Close the Trusted sites window.
  6. Uncheck Enable Protected Mode and click on Apply.
  7. Close Internet Explorer.

If you're still getting the error, a firewall or security software may be interrupting the connection to QuickBooks.

 

You can check this article for the detailed steps in configuring the firewall: Set up firewall and security settings for QuickBooks Desktop.

 

Please keep us posted by leaving a comment below. We'll be right here to help.

CoralSpringsTax
Level 1

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

This suggested solution for IE and Firewall settings do not correct this issue.   

Robn
Level 2

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

I too have the same issue. 

 

Robn
Level 2

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

We have always used Chrome as all our other major programs require it and it is our preference.  It has been stated that making IE your default etc. does not fix the issue. 

Anna S
QuickBooks Team

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

Good morning, @CoralSpringsTax and @Robn.

 

Your feedback on this program error is greatly appreciated. I want to help you get your QuickBooks running correctly again.

 

I recommend trying to run a reboot.bat on the program. This process only takes a few clicks to complete. 

 

  1. Completely close out of QuickBooks Desktop.
  2. Right-click the QuickBooks icon.
  3. Select Open file location
  4. Search for the reboot file (reboot.bat) and double click.
  5. The red command window will then appear, don't close this.
  6. Reboot the computer.

 

That's all there is to it! If these steps to reboot don't work then you can follow this article on how to do a clean install of QuickBooks Desktop

 

I'll be on standby if you have any further questions. Have a great weekend!

tadoerr
Level 2

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

The reboot.bat did not work.  I guess I'll have to tackle the full install since nothing recommended is working - is there any way to roll back the last update - it was fine beforehand and the end of year is not a good time for this...

 

Thanks

 

Teri

tadoerr
Level 2

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

The reboot bat did not help it.  Is there a way to roll back the update as we were fine prior to that installing and end of year is not a good time to have to deal with this..

 

Thanks.

JamesDuanT
Moderator

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

Hello tadoerr,

 

The script error that we're experiencing right now is caused by an in product update. Though we can't get back the previous update, we can click Yes to dismiss the error window temporarily. 

You can view the status updates of this error through our QuickBooks Status Maintenance page.

 

You might also want to speak with our Customer Care Team so you'll personally receive updates about the issue. They'll pull up your account and add it to the list of affected users. 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. Select Contact Us. It'll route you to our support page where you can select a topic for your concern.
  3. After selecting a topic, go to the second section.
  4. Select how you want to reach them and enter the necessary details.

Another way to reach them is to go directly to the support page outside QuickBooks:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and click the Continue as a guest button.
  3. Select the QuickBooks Desktop version.
  4. Go to the first section and select a topic. You can also enter the details of your concern manually.
  5. Go to second section and select the available support option (phone, chat, or email).

Your patience is much appreciated as we get to the bottom of this.

 

NFern
Level 4

After the automatic update yesterday, I now get this script error when I open my company. https://uxfabric.intuitcdn.net/gdpr-widget/1.0.12/ccpa-widget-en.js How fix?

Hello All,

 

I own a copy of QuickBooks Enterprise 16 and have faced the same frustrations as you.  I do NOT work for Intuit.  The following has worked for me:

 

In QuickBooks on the menu bar click HELP>Internet Connection Setup>Next>Advanced Connection Setting>Security (tab)>Restricted Sites>Sites. In the "Add this website to the zone:" paste or type just this part of the url address the error message is complaining about, such as uxfabric.intuitcdn.net, as an example. Click Add>Close>OK>Done.


Logoff QuickBooks and then log back in. The script error message will no longer appear.


This can be used for all script error messages when opening QuickBooks. I have encountered several. They all seem to be connected to "User Experience Enhancement" (aka User Tracking) that are not functioning correctly. Blocking them does not affect the software....other than to block some pop-up ads Intuit may try to send.


You can answer YES or NO to get past the script error message if you are not bothered by it and do not want to take the above action. It does not affect QuickBooks one way or the other.

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