cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

An unknown error has occurred. Please try again later. Cant log in with edge, but can log in with chrome

 
3 Comments
Highlighted
QuickBooks Team

An unknown error has occurred. Please try again later. Cant log in with edge, but can log in with chrome

Hi jechalo,

 

You can check your browser's health to see and make sure all sections are green. You can also do the basic browser troubleshooting steps to refresh it.

 

To start, you can log in to QuickBooks in a private window (Ctrl + Shift + P). This disables the cache from saving new data, and it's a good initial step to check browser issues. If it works fine, you can go back to your regular browser (Edge) and clear its cache.

 

You can also update your Edge.

 

Please met know how the steps work for you.

Highlighted
Level 1

An unknown error has occurred. Please try again later. Cant log in with edge, but can log in with chrome

I cleared the cache. I can login via Firefox but not Google Chrome.

Highlighted
QuickBooks Team

An unknown error has occurred. Please try again later. Cant log in with edge, but can log in with chrome

Hey there, @brevityandwit

 

Thanks for following the thread. 

 

To clarify, did you close your browser once you cleared the cache and open it again? If so, I recommend clearing Intuit-specific cookies from Chrome. This will help to refresh the preferences that might be causing problems when using QuickBooks Online. Below I've included the steps to do this. 

 

1. Click the Menu : button. 

2. Choose Settings

 

3. Scroll down, under Privacy and Security, click Site Settings

 

 

4. Select Cookies and site data

 

 

5. Pick See all cookies and site data

 

 

6. Type Intuit in the search bar. 

 

7. Click Remove all.

 

 

8. Restart Chrome for the changes to take effect. 

 

You can see, Clear cache and cookies to fix issues when using QuickBooks Online for more details. 

 

Please let me know if you need further help. I'll be here to guide you every step of the way. You can always reach out to us here in the Community, and we will be happy to get you back to business. Enjoy your weekend ahead! 

 

 

 

 

 

 

Need to get in touch?

Contact us