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Level 1

App for iphone

Is there any update on when the iphone app will be working again? Its been a month since i first asked about it not working and have not heard anything other than the engineers are working on it. 

7 Comments
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Moderator

App for iphone

Hey there, @DustinBoyson.

 

Glad you're here in the Community. I'm here to help fix the issue you're having with your QuickBooks Online (QBO) Mobile App.

 

To make sure that I can provide you with the best resolution, may I know what specific issue you're getting? Did you receive any error message? This will help me investigate why you're having this kind of issue with your QBO. You can leave a comment below to add more details.

 

I'm looking forward to your response, @DustinBoyson. I want to make sure this is fix. Take care!

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Level 1

App for iphone

When i log in it goes to loafing company info and then error unable to connect to quickbooks online try again later

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QuickBooks Team

App for iphone

I appreciate you clarifying that for me, DustinBoyson.

It's my priority to get this log in issues sorted out and help get you back on track.

 

Let's try uninstalling and reinstalling the app to refresh the connection between your App and your mobile.

Here's how:

  1. Open the App Store on your device and search for QuickBooks Online.
  2. Click Free and then Install.
  3. Sign in using the same user ID and password that you used when you signed up for QBO.

If the issue persists after reinstalling the app and logging on a regular browser, I'd suggest reaching out to our Customer Care Team so they can check on what's exactly may be causing this issue.

 

As a work around I'd recommend logging into your account through a computer or mobile browser.

 

That should guide you on the right path. You've got me here if there's anything else you need. I'll be around to help you out.

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Level 1

App for iphone

I have already done that numerous times and nothing changes but thank you for your help

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Moderator

App for iphone

Good day, @DustinBoyson.

I'd be glad to help point you in the right direction regarding with logging in to your account.

 

So far, we haven't received similar issues reported. Since Community is a peer-to-peer forum, I won't be able to check your account without asking for sensitive information.

 

All "accounts related concern need to be directed to our phone support for security purposes. You can get their updated number on this article: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

 

Feel free to reach again if you have any other questions. I’d be more than willing to lend you a hand. Have a good one.

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Level 1

App for iphone

Same problem. Same response from QB. 

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QuickBooks Team

App for iphone

Thank you for joining the thread, @Michael325.

 

At this time, you can try resetting your app's data to start fresh and work with QuickBooks on the iPhone seamlessly. For your reference, read this article: See your latest data in the QuickBooks Online app.

 

If you're getting the same experience, I encourage reaching out to our QuickBooks Online (QBO) Support Team to check and investigate this further.

 

To contact them on iPhone:

 

  1. Click on the Hamburger icon, then tap on the questions mark icon at the upper-right corner of the page.
  2. Hit on Help & Support under the Help & Feedback page.
  3. Tap on Contact us under Help & Support.
  4. Type -in a short description of your concern under the What can we help you with? window, then click on Let's talk.
  5. Choose a way to connect with support.

Let me know if you have any other questions by adding a comment below. I'm always here to help. Have a good day!

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