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Are price rules supposed to work in mobile app? I created them on laptop and they were working just fine, but in mobile app on my phone they don’t work...

 
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Best answer March 13, 2020

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Moderator

Are price rules supposed to work in mobile app? I created them on laptop and they were working just fine, but in mobile app on my phone they don’t work...

It's great to see you here today, @osiniavin

 

You're on the right track in creating price rules on your laptop. However, this feature won't work in the mobile app. I'd suggest applying rules to your transactions via a web browser. For more information, see the Important section through this article: Set Pricing Rules in QuickBooks Online (QBO).

 

I can see how beneficial it is to use this feature in the app. It helps you sell products and services with pricing rules anytime and anywhere through your device. With this, I'll take note of your suggestion and submit this to our product engineers. They can evaluate your preference for future releases. I recommend visiting this website: QBO Mobile Blog. This link provides you more details about our mobile app improvements. 

 

The supported features differ on the phone model you have. You can use the chart to easily compare them through this article: Features Availability in Mobile App

 

Please know that I'm always here to help if you need anything else. Take care always, @osiniavin

View solution in original post

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Highlighted
Moderator

Are price rules supposed to work in mobile app? I created them on laptop and they were working just fine, but in mobile app on my phone they don’t work...

It's great to see you here today, @osiniavin

 

You're on the right track in creating price rules on your laptop. However, this feature won't work in the mobile app. I'd suggest applying rules to your transactions via a web browser. For more information, see the Important section through this article: Set Pricing Rules in QuickBooks Online (QBO).

 

I can see how beneficial it is to use this feature in the app. It helps you sell products and services with pricing rules anytime and anywhere through your device. With this, I'll take note of your suggestion and submit this to our product engineers. They can evaluate your preference for future releases. I recommend visiting this website: QBO Mobile Blog. This link provides you more details about our mobile app improvements. 

 

The supported features differ on the phone model you have. You can use the chart to easily compare them through this article: Features Availability in Mobile App

 

Please know that I'm always here to help if you need anything else. Take care always, @osiniavin

View solution in original post

Highlighted
Level 1

Are price rules supposed to work in mobile app? I created them on laptop and they were working just fine, but in mobile app on my phone they don’t work...

Side question. Do you have or can refer me to solution. I’m running distribution business and need almost everything done in field (no laptop, no WiFi) and I’d like to be able to print QBO invoices from my phone using thermal(best case) or any other printer. Can you tell me what printer will be compatible with iPhone and QBO?

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QuickBooks Team

Are price rules supposed to work in mobile app? I created them on laptop and they were working just fine, but in mobile app on my phone they don’t work...

Hi there, osiniavin.

 

Thanks for coming back to this thread.

 

We're unable to recommend what specific printer you can use in printing your invoices using your mobile device. Since iPhone uses a unique printing feature (AirPrint) for printing via a wireless LAN or directly to AirPrint-compatible printers, I recommend reaching out to Apple to know the supported printers for iPhone.

 

If you already have a printer, you can contact the manufacturer of the printer to know more about the printer setup for iPhone.

 

I also encourage you to visit this article to learn more about the different QBO features available to your mobile device: Compare mobile app features.

 

In case you need to print your invoices through your laptop, you refer to this article to be guided in doing it: How to email or print an invoice.

 

Should you need additional help in completing your task with QuickBooks, you can always find me here. Assistance is just one comment away.

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