I have been told that SunTrust is no longer supporting direct connect feature- period.
I got the runaround by SunTrust for two weeks, until a supervisor finally stated that they are no longer offering this service. Which effectively makes it impossible for me to use the ACH payroll feature thru QB. HOWEVER, SunTrust was very happy to hand me off to their in house payroll service, which is way more than it would’ve been thru QB. This is an apparent move by SunTrust to capture the payroll market.