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CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

Environment:

Version of QuickBooks: 2020 Premier, 1 user, purchased through Amazon.com's Intuit storefront
Version of Windows: Windows 10 Professional with all updates applied


Problem:
When attempting to open QuickBooks Premier 2020 for the first time, I'm asked what industry specific version I want to install. I choose professional services edition and then click finish.

 

However, QuickBooks does not open. There is no apparent error, there's just nothing whatsoever. I'm still staring at my desktop. I check Windows Event Viewer under Application Logs and see "Error Event ID 4" with the following text:

 

An unexpected error has occured [sic] in "QuickBooks":

Unable to launch morph application

 

Annotation 2020-01-22 165832.png


Things we have tried:

  • Uninstalling the QuickBooks 2020 Premier software and re-installing it.
  • Running the QuickBooks Tool Hub and choosing "Quick Fix My Program"
  • Running the QuickBooks Tool Hub and choosing "QuickBooks Program Diagnostic Tool"
  • Running the QuickBooks Tool Hub and choosing "QuickBooks Install Diagnostic Tool"
  • Scanning for malware.
  • Disabling all anti-malware software.
  • Reboots aplenty.


The problem still persists and we are unable to use QuickBooks Premier 2020. I've had two extremely unproductive attempts at getting QuickBooks technical support to help me via chat, and I don't hold out much hope for their phone line. I figure the community may have a better idea, or at least not have to be told four times in a row that I've already attempted to uninstall and re-install before they move on to other possible suggestions. 😁

14 Comments 14
Rea_M
QuickBooks Team

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

Hello there, @CruxHS.

 

I appreciate you for providing detailed information above and for attempting to fix the error you've encountered while installing QuickBooks Premier 2020.

 

I know you've already uninstalled, then reinstalled the software, however, you can run the Clean Install Tool where it automatically renames your old folders and allows QuickBooks to add new files when you reinstall.

 

Here's how:

 

  1. Open the QuickBooks Tool Hub.
  2. Select Installation Issues.
  3. Choose Clean Install Tool, then click OK.
  4. Select QuickBooks 2020 Premier, then click Continue.
  5. Click OK when you see the message "Please install your copy of QuickBooks to the default location."

Once done, you're now ready to reinstall QuickBooks 2020. 

 

If you wish to rename your QuickBooks Desktop folder manually, kindly refer to the Clean install QuickBooks Desktop article in the Manually rename the QuickBooks Desktop installation folders drop-down section for the detailed steps. 

 

Please let me know if you need further assistance by leaving a comment below. I'm just around to help.

CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"


Here's how:

 

  1. Open the QuickBooks Tool Hub.
  2. Select Installation Issues.
  3. Choose Clean Install Tool, then click OK.

 

I don't see that option:

 

Annotation 2020-01-22 220916.png

Rasa-LilaM
QuickBooks Team

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

Hey there, @CruxHS.

 

Thanks for adding a screenshot of your concern. It provides a clearer view of what happened.

 

Since you’re unable to see the Clean Install Utility, we’ll have to uninstall the desktop program and rename the installation files. This process repairs damaged files or components in the desktop program.

 

Before proceeding, make sure to download the installer for your QuickBooks and a copy of the license number. You’ll need them in the installation process.

 

Aside from that, create a backup copy of the company file to keep a record of your transactions. When you're ready, let’s uninstall the software. 

 

To accomplish this task, go to the Programs and Features or Uninstall a Program window. Here’s how: 

 

  1. On the keyboard, press the Windows Start menu to find the Control Panel.
  2. This will open another window where you can choose Programs and Features or Uninstall a Program.
  3. From there, select the version of QuickBooks Desktop you're trying to remove.
  4. Then, pick the Uninstall/Change menu at the top and follow the onscreen instructions to complete the process. 
    clean.png

Once done, rename the QuickBooks installation folders. For detailed instructions, follow the recommend steps in this article and perform steps 2-3: Clean install.

 

If there’s anything else I can help you with, post a comment below. I’m here to assist further. Have a good one.

CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"


Before proceeding, make sure to download the installer for your QuickBooks and a copy of the license number. You’ll need them in the installation process.


Understood. I purchased this through Amazon.com and the official Intuit Amazon Storefront. It was a digital delivery, so I was able to download the installation files and retrieve the license / product numbers through Amazon.

 

 

Aside from that, create a backup copy of the company file to keep a record of your transactions. When you're ready, let’s uninstall the software. 

A backup copy of the company files has been made.

 

 

To accomplish this task, go to the Programs and Features or Uninstall a Program window. Here’s how:

I was able to uninstall QuickBooks Premier 2020 using your method.

 

 

Once done, rename the QuickBooks installation folders. For detailed instructions, follow the recommend steps in this article and perform steps 2-3: Clean install.


I followed those instructions and enabled the viewing of hidden files. I renamed the following:

 

  • C:\ProgramData\Intuit\QuickBooks 2020 to --> C:\ProgramData\Intuit\QuickBooks 2020.old
  • C:\Users\Username\AppData\Local\Intuit\Quickbooks to --> C:\Users\Username\AppData\Local\Intuit\Quickbooks.old
  • C:\Program Files (x86)\Intuit\Quickbooks 2020 to --> C:\Program Files (x86)\Intuit\Quickbooks 2020.old

Once all of that was done, I then used the installation files retrieved from Amazon.com's software library, including the license information. I chose an express installation, as I have in all of my previous experiments.

 

The installation succeeds:

 

Annotation 2020-01-24 144750.png

 

I click "Open QuickBooks" and then choose my industry:
Annotation 2020-01-24 144921.png

 

I click "Next"

 

Annotation 2020-01-24 145012.png

 

I click "Finish" and then there is no further response. The window closes and I see my Windows Desktop. When I go into Windows Event Viewer and look at Application Logs I see:

 

Annotation 2020-01-24 145221.png

 

"An unexpected error has occured in QuickBooks

Unable to launch morph application"

 

It appears to be the same problem that I've had for the duration.

 

 

 

 

Fiat Lux - ASIA
Level 15

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

@CruxHS 

Try install the Enterprise edition. You don't need to uninstall the Premier one.

https://http-download.intuit.com/http.intuit/Downloads/2020/Latest/Setup_QuickBooksEnterprise20Trial...

 

Got the same error message?

CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

I downloaded the installer for Enterprise 2020 and it completed the installation process. I clicked to launch QuickBooks and was asked what industry-specific edition to set up:

 

Annotation 2020-01-25 212742.png

 

I'm then asked to confirm the selection:

 

Annotation 2020-01-25 212915.png

 

The QuickBooks window disappears, nothing else shows up, and I see the same error in my event logs:

 

Annotation 2020-01-25 213022.png

CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

I have a friend that purchased QuickBooks Premier 2020 in a box with a CD. I used that installation media, with the key that I purchased through Amazon.com, and the exact problem still exists.

 

I'd really like a resolution to this issue if possible. Again this is a fresh installation of Windows 10 Professional.

Rasa-LilaM
QuickBooks Team

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

Hello there again, @CruxHS.


I appreciate you following all the recommended steps to install your QuickBooks Premiere 2020.


Since you’re still getting the same result, we’ll have to identify the root cause of this error. Resolving this issue requires in-depth troubleshooting steps and tools to access the file.


I’m unable to perform this process without asking for sensitive data. For security reasons, I recommend contacting our Technical Support Team.


They can initiate a screen-sharing session to thoroughly check the company file and its setup. Once they find the resolution, our specialists will walk you through the steps install the software.


To get the contact information, follow these steps:

 

  1. Go to the Help section of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Press the Contact us link to see the Contact Us screen.
  4. Tap the Search for something else link and then type the issue/topic in the field box.
  5. Select Search to display the Message Us feature.

I'm also adding an article that lists all features and improvements in QuickBooks 2020: 

What’s new in QuickBooks Desktop.


Please know the Community has your back. Reach out to me if you have any other concerns. I’ll pop-right back in to assist further. Have a good one.

 

Fiat Lux - ASIA
Level 15

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

@CruxHS 

Make sure to run Windows Update and install all important components. 

CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"


To get the contact information, follow these steps:

 

  1. Go to the Help section of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Press the Contact us link to see the Contact Us screen.
  4. Tap the Search for something else link and then type the issue/topic in the field box.
  5. Select Search to display the Message Us feature.

 

But this is precisely what I cannot do because QuickBooks itself will not start.

CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"


@Fiat Lux - ASIA wrote:

@CruxHS 

Make sure to run Windows Update and install all important components. 


Indeed, we have Windows 10 Professional set to auto-update each night and I can confirm that the Windows installation is up to date.

AileneA
QuickBooks Team

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

Hi there, @CruxHS

 

Thank you for reaching back to the Community. 

 

Since we already perform all the possible resolutions on this, I recommend following the steps of my colleague @Rasa-LilaM to contact our support as they have the tools to pull up your account to determine this error. 

 

I recommend this link alternatively on how to contact our support: https://help.quickbooks.intuit.com/en_US/contact

 

 

 

 

 

 

 

 

 

Please get back to me if you need anything else about this. I'll get back to you as soon as possible. Have a great day!

CruxHS
Level 2

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

So I have performed a screenshare with a QuickBooks support person for over three hours, and there was no resolution or recommendation. The final suggestion was to call Intuit's support phone number, but there was no explanation as to why that would give me any better support than the chat and screenshare.

 

This is starting to sound like a bit of a circular trap to exhaust the customer in the hopes that they'll give up and do something else.

MaryLandT
Moderator

Attempting to launch a fresh install of QuickBooks Premier 2020: "An unexpected error has occured in QuickBooks: Unable to launch morph application"

Hi, CruxHS,

 

Allow me to step in and provide one more step to isolate the cause of the morph application error.

 

Let's install QuickBooks Desktop Premier 2020 on to another computer.  When that works, there could be an issue with your computer.

 

To find out what operating system, hardware, software, and other requirements needed to run the program, check out the System requirements for QuickBooks 2020 and Enterprise Solutions 20.0 link. It will tell you what computer you need to run the program.

 

Let me know how this goes by leaving a comment below. I always have your back.

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