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Nursing
Level 1

Backup is not working- keep getting a message "credentials expired" What does that mean?

 
3 Comments
AileneA
QuickBooks Team

Backup is not working- keep getting a message "credentials expired" What does that mean?

I'll help you get rid of the error message, @Nursing

 

Let's refresh your Intuit Data Protect (IDP) login. We can try to sign out and sign back in your company account. Let me show you how: 

  

  1. Go to File choose Back up company, and then Setup/Activate Online Backup.
  2. Tap Sign out in the Intuit Data Protect window. Note: Even when the session has not expired, you still have the option to sign out. 
  3. Ensure that you sign into IDP using the same credentials displayed like email and user ID. 
  4. Click OK
  5. Sign in screen will pop up.
  6. Enter the password and click Sign In
  7. Once signed in, IDP will be set up with your existing preferences. Follow the on-screen instructions to finish the setup. 
  8. IDP is now ready for you to access earlier backups and make new backups. 

 

If the error persists, I recommend reviewing your settings in Intuit Data Protect to back up files. You can check the articles below for your reference:  

 

I'm just a post away if you have any other questions about this. I'll be happy to answer them. Wishing you well.

Amy 16
Level 1

Backup is not working- keep getting a message "credentials expired" What does that mean?

I've been having the same problem for a few weeks now.  I can sign back in and do a back up but it won't do the automatic backups any longer.  Every morning when I boot up my computer it gives me that message and i have to log in and back up then.  Any other suggestions?

JamesDuanT
Moderator

Backup is not working- keep getting a message "credentials expired" What does that mean?

Technically, Intuit Data Protect backs up your company file automatically once a day, Amy.

 

It is possible that a component from your system is blocking the automatic back up or it is already damaged. I'd recommend following Solutions 1-5 in this article: Can't back up with Intuit Data Protect? 

 

If the same thing happens, you can contact our Technical Support Team. They can review your account and provide you the necessary details to correct the set up of automatic back up for IDP. You can use this link for reference: Contact QuickBooks Desktop support.

 

We'll be right here if you encounter an error that is not mentioned in the articles. Additional details would be much appreciated.

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