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I'll help you get rid of the error message, @Nursing.
Let's refresh your Intuit Data Protect (IDP) login. We can try to sign out and sign back in your company account. Let me show you how:
If the error persists, I recommend reviewing your settings in Intuit Data Protect to back up files. You can check the articles below for your reference:
Set up Intuit Data Protect to back up files
Can't back up with Intuit Data Protect
I'm just a post away if you have any other questions about this. I'll be happy to answer them. Wishing you well.