Welcome to the Community, @mgThu.
I’m here to make sure your banking concern is taken care of. For me to provide the best solution, I need to gather more data about the issue.
Can you share with me if you're getting a specific error code or message? Any additional details you can add will ensure a timely solution.
While waiting for the details, I have a few steps you can try to get the Bank of America connection working again. First, perform a manual update to refresh the connection.
Once done, verify if you can download new transactions. If you’re still having the same problem, I recommend you reach out to your financial institution and check if there’s an ongoing maintenance issue.
Also, you can try logging in to your bank’s website and check if there are any messages, alerts, or notifications. For the step by step process, follow the steps in this article and go directly to Step 2: What to do if bank transactions won’t download.
Stay in touch whenever you have additional questions about QBO. I’m here to make sure you’re taken care of. Have a great rest of the day.
We currently have 1 BofA checking account connected to QB online and would like to add 3 BofA checking accounts and BofA 1 master card. We followed instructions to connect but still got an error message (please see attached). I contacted QB via Chat 3 times with a case# [removed]. Today, I called BofA support team to make sure that our Account Management service are enable and ready for QB. On 12/23/2019, I opened a chat support, the rep showed me how to export transactions manually from BofA and imported into QB. I did it successfully. He told me that moving forward it should update with my online BofA account every time I click on Update button from QB Banking page but it did not. Would you please help me as I really need to update my QB account as it has been behind for several months due to this issue. Thank you so much.
Thanks for joining this thread, mgThu.
We've recently opened an investigation about this connection error with Bank of America. Our product team is currently working for a permanent fix.
While they do, I suggest contacting our Customer Care Team so they can add your account to the list of affected users. You can use this investigation number 37975 as your reference.
We know the importance of getting this resolved as quickly as possible. I'll be sure to update this thread once a resolution becomes available.
Let me know if you have other questions. I'm always here to help. You have a great day ahead.
Would you please advise when this issue will be resolved? I had several follow up call and another call just now. The agent dropped the call on me and not calling me back. That is not nice. Your prompt response would be greatly appreciate.
I’m unable to provide as to when this will be resolved, mgThu.
Rest assured, either my colleagues or I will post to this thread once an update is available.
Also, with regards to your experience with one of our phone agents. That isn't the kind of experience that we want to give. With that said, I'll share this feedback with our management.
I appreciate you for your patience while we're working on this issue.
May I follow up on status of my case as it has not been resolved yet. Today I called in the support team in the morning for about 2 hours and this evening, I chatted with the support team for more than 1 hour.
I set up a new online subscription as a trial with the user id as [email address removed], I was able to connect to my bank of America with all of my checking accounts, credit cards as expected. So, the question is what went wrong with my existing QB online account which does not allow me to connect to my bank of america for me to add additional checking accounts and credit card? I attempted to disconnect one of my credit card from bank of america from QB and QB error-ed out on me when I tried to reconnect it again to Bank of America. Please help me as this issue has been since October which is almost 4 months and no one cares to help nor respond to me. Thank you!
Thanks for following on this thread, @mgThu.
The previous investigation has already been closed and considered as resolved. However, we opened a new one since there are still users who are affected by this issue (INV-40762).
I know you’ve already reached out to our QBO Care Team, but I recommend contacting them again. This way you’ll be added to the list to receive email updates.
Here’s how to reach them:
For future reference, let me share this article provides tips on how to manage bank feeds connection in QBO: How do I?
I appreciate your patience while we’re working through this. Reach out to me if you have any other concerns. I’ll pop right back in to answer them for you. Have a good one.
I'm extremely disappointed as this issue has not been resolved since October 2019 and no one cares to respond to me as promised. Let me re-iterate it that with the new subscription, connecting to all of my bank of america accounts (2 checking and 2 credit cards) work but with my existing subscription, it does not. Would you please kindly help me.
As mention by my colleague that this is an open investigation. Please contact our Online Support so they can pull up your account in a safe environment.
This way, you'll receive email updates as soon as they become available. You can use this investigation 39387 number as your reference.
Our Engineering Team is aware of this and is working with Bank of America to resolve this promptly. In the meantime, let's perform some troubleshooting steps that can help us isolate this.
Try logging into your QuickBooks Online using a different or private browser and update it from there. There are times that the browser is full of frequently accessed page resources, thus causing some unusual responses.
To use a private browser, here's how:
Once logged in, let's try to manually update your bank. This can also fix any banking errors.
Please know that the Community has your back should you have any questions. Have a good one.
I was just able to get logged in on Quickbooks for the first time since December!!!
-Go to add account