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solarbotics
Level 1

Bug: qbdbm-30.0-1.i386.rpm Linux Server looking for qbdbmgrn_31, not qbdbmgrn_30 (which is provided)

I am upgrading our Enterprise installation from 2018 to 2021 using the QuickBooksCAEnterprise21.exe installer. We're on a Centos VM that has done very well, and have little reason to doubt it is of fault in this circumstance.

 

Installing the database manager linked to as per instructed here.

 

Upgrade goes well in single-user mode, serving from the Centos server ("qbhost"), but it's throwing a H202 error on multi-user enabling. No problem; we've seen this before. Just have to make sure the new port is configured in QBGLOBALAPPCONFIG.INI. I thought this was where the error was until I inspected our /var/log/messages:


Oct 10 15:55:51 qbhost qbmonitord daemon[32682]: Accept is successful! Client connection accepted
Oct 10 15:55:51 qbhost qbmonitord daemon[32682]: Message received at server.
Oct 10 15:55:51 qbhost qbmonitord daemon[32682]: GetServerPort request received at QBDBPF server
Oct 10 15:55:51 qbhost qbmonitord daemon[32682]: QBDB_ARGUMENT_ERROR: Errr retrieving Command Line Parameters root 32735 32682 0 15:55 ? 00:00:00 sh -c ps -efww | grep QBDBMgrN_31 | grep QB_qbhost_31 |grep port=


Uh... what's qbmonitord trying to do finding the port of the process QBDBMgrN_31? A quick file search reports no file of this name on the system. It's apparent qbmonitord is trying to filter the dynamic port assigned by QBDBMgrN_31 for the daemon, but we're using QBDBMgrN_31 in this installation! I strongly suspect this is why I can't get more than one QB21.0 user to access the server.

Can I get confirmation of this bug?

 


Update: Since I presently can't get the migration complete, I rolled back the VM. I checked the log out of curiosity, and the older version 28 also reports the same error, looking for a port assigned to QBDBMgrN_31. Weird.


Further observation: I don't know if the qbdbmgrn_28 is compatible with the 2021 database, but I thought I'd try serving it nonetheless. No difference. The 2018 database serves multi-users just fine to 2018 clients. I cannot get it to serve the converted-to-20201 format database as multi-user.

I did find a mention of a new port managing system in the section regarding firewalls as of version 2019 on. Seeing as I'm moving up from 2018, I'm wondering if this is part of a new kettle of fish regarding multi-user problems?

1 Comment 1
GlinetteC
Moderator

Bug: qbdbm-30.0-1.i386.rpm Linux Server looking for qbdbmgrn_31, not qbdbmgrn_30 (which is provided)

I appreciate the detailed information, solarbotics.

 

I'd recommend contacting our Technical Support team. They can review the error and further check it for you. 

 

Here's how to contact them:

 

  1. Open QuickBooks.
  2. Go to Help, then choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter the details of the issue in the box, then click Continue.
  5. Select the best support option for you.

Please let me know if you have any other concerns. Keep safe!

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