My error from the AMEX website:
Your QuickBooks account has more than 4,000 QuickBooks categories (including Account category, Customer:Job and Class). Please reduce the number of QuickBooks categories in your QuickBooks account and try again.
My Error from QBO:
Something unexpected happened and we can’t connect to American Express Business Credit Card (US).
Try again in a few hours. (591)
Thank you for the detailed information, @catg3.
At this time, we have an on-going issue where users are getting error 591 when connecting their American Express (AMEX) Credit Card. Rest assured that our product engineers are diligently working for a fix.
In the meantime, you can consider uploading your AMEX transaction manually in QuickBooks Online. Here's how:
You can read this article for more details: Manually upload transactions into QuickBooks Online.
Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-46367.
You might want to check out this article to learn how to match transactions: Categorize and match online bank transactions.
Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.
Hello there, gpppg.
I'm here to provide further details about the American Express (AMEX) Business Credit Card connection to QuickBooks Online. This way, you'll be guided on what'll be the next step you need to do to get you in the loop of its latest updates.
As mentioned by my colleague above, we currently have a reported product investigation about the AMEX connection error (591). I can assure you that our product engineers are actively working to have a permanent fix as soon as possible.
In line with this, I suggest contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-46360 to our representative as your reference. Here's how:
Moreover, you can manually upload your AMEX transactions into your QuickBooks account. Please take note that there might be duplicate transactions once the connection is fixed. You just need to exclude them to keep your account accurate. For the detailed steps, kindly refer to this article: Manually upload transactions into QuickBooks Online.
Please let me know if you have other concerns. I'm just around to help.
This has been happening since day one of the update request. It is not acceptable. If you have this problem with he new connection, something easy to spot on, you should eliminate the forced update connection until your engineers or single engineer working alone, resolve the problem. This is not an Online Multiplayer Game, that you can allow this to happen on every update.
I understand the impact of any delay in resolving the on-going connectivity error prompt with your American Express account, @albertmartin.
Stopping the force update is currently not available since QuickBooks is dependent on whether your bank would share their data with us or not. Especially that we only have a read-only type of connection. Rest assured that our Product Engineers our working on releasing an update to re-establish the connection.
In the meantime, you can manually import your bank transactions using Web Connect files. This lets you download the transactions from your bank's website, so you can upload them into QBO. The supported file types are:
Once you're done uploading the file, we can now start matching and categorizing your bank transactions.
Also, I've attached these articles to help you resolve issues with receiving updates from your connected credit card and bank accounts:
Let me know if you encounter any other issues by leaving a comment below. I'm always here to help. Have a great rest of the day!
Thanks for joining this thread, @erika-lara.
At this time, our Engineers are working to find a permanent fix to this behavior. If you haven't already, I recommend reaching out to our Online Support to get added to the list of affected users. By doing this, you'll be notified of updates to the investigation, as well as being notified of when the issue gets resolved and find a permanent fix to the behavior. Here's how to get in touch:
You'll hear from an agent shortly. Once connected, the agent will perform some further troubleshooting and place you on the list.
Let me know how this goes for you! I'll be here if you have any additional questions or concerns, please reach back out. Have a great day.
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the fix is to go into your Amex account at their website and remove the connection for QB. Once that is done, start the process over through QB and should be ready to go. Mine worked
Is the problem still ongoing? I am getting the following error. I contacted American Express and they told me everything was fine on their end. Thanks.
We're sorry. Your card is not eligible to link with your intuit account....
Hi there @Heber,
The investigation is already been closed. To fix this issue, you can perform a basic troubleshooting by using a private browser and also clearing the cache to isolate the error.
To use a private browser, here’s how:
If the issue persists, you can disconnect your American Express accounts from QuickBooks Online Banking. Once disconnected you can reconnect your account.
Follow these steps on how to fix the error. Here's how:
After that, refer to this link for the steps on how to reconnect your American Express Business account: Connect your American Express Business account to QuickBooks Online.
In case you'll need help uploading your transactions manually, read this article to learn more: Manually upload transactions into QuickBooks Online.
If you need further assistance, feel free to leave a message in the comment section. I'll be happier to help. Have a good one!
Thanks for the advice, but I am still having no luck. I have both cleared my cache and gone to private browser. Same result. So now I have clicked to disconnect the amex within the banking screen of QBO. This takes me to the Amex website, which they have recently updated. I can find nowhere on their website anything regarding Connect to Quickbooks. In the previous version, it was next to "match receipts". Now I can't find it in either the new or the old versions. Any further assistance would be very much appreciated!
Please disregard my earlier comment. I stopped reading your post after it said to disconnect, not realizing you had given instructions further down. Thank you!!
Hello, thanks for quick reply. Clearing cache and private browser didn't work. When i go to Amex business profile, manage partner permissions, I am getting a message that I am not connected to any partnes apps. This cannot be correct since I have been connected to QBs online for years now and i downloaded transactions yesterday. Any ideas? Thanks for your help.
Thank you for reaching back to the Community. Since you've already tried the troubleshooting steps provided by my colleague. I recommend reaching out to our Customer Support Team for further assistance. As they have the tools to pull up your account in a secure environment and answering any questions you may have.
Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:
Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
By the way, you can check out this article in QuickBooks Online topics for your reference: Connect bank and credit card accounts to QuickBooks Online.
I'm always here to help if you have other questions in Amex account. Take care!
Hi there, @amandamarie.
You can go to the Banking page and disconnect your bank account from there. Let me guide you through the steps.
Before we proceed, please know that disconnecting accounts deletes any transactions that still need to be reviewed. If they're older than 90 days, you won't be able to download them into QuickBooks again.
I'm adding this article for more details: Disconnect or delete an account connected to online banking.
Just in case you want to reconnect your bank account again to QuickBooks, feel free to check out this article for the detailed steps and information: Connect bank and credit card accounts to QuickBooks Online.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and keep safe.
Thank you so much this solution worked! Something worth noting is that when I was reconnecting Amex accounts, I had to choose the Amex Corporate / Personal option to sign in. I initially chose the Business Card option and that connection gave me same previous error. Don't know what the difference is but I have both personal and business amex accounts might be related to that.