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Can anyone explain why every time I click on cancel my subscription the main screen goes blank but leaves Account and Settings navigation to the left. Can't cancel.

 
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Moderator

Can anyone explain why every time I click on cancel my subscription the main screen goes blank but leaves Account and Settings navigation to the left. Can't cancel.

It has been our pleasure being part of your business, @info857. Let's perform some troubleshooting steps like accessing your account in a private browser.

 

There are times that your default browser is filled with data and temporary files from previously visited websites. Sometimes those files can cause mishaps in browser-related things like slowness or issues within the program. When QuickBooks Online has unexpected behavior, it is recommended to use a private browser. Doing so helps isolate the issue. You can use the keyboard shortcuts below:

 

To do so, you can use the keyboard shortcuts below:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once a private browser is open, try to cancel your account again. You can cancel your subscription directly through the settings of your QuickBooks account. Here's how:

 

  1. Click the Gear icon at the upper-right hand.
  2. Choose Account and Settings
  3. In the left menu, pick Billing & Subscription
  4. Hit Cancel subscription, then Continue
  5. Complete the short survey. 

Once your QuickBooks Online account is cancelled, your data will be available in read-only access for 1 year from the cancellation date. 

 

For more information about what happens to your account after cancelling your subscription, check out this article: Cancel your QuickBooks Online subscription or trial.

 

Feel free to come back to me if you have additional questions about deleting your account. I'm always here to assist. Have a great day!

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