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Cathy1218
Level 1

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

I was happily running QB Pro for Mac 2016 in Catalina but an auto update put in Big Sur two days ago. When I try to open 2016 I get error messages so I guess it is not supported in Big Sur. Okay so I spent $400 to get QB desktop for Mac 2021. It downloaded (I did it 4 times just to make sure- yes, I deleted each time) but it will not install. All I get is the ".dmg" file. When I click I get the green box that says drag to Applications and click. I already had done that. When. I click up comes the same box time after time and no way to go further. Since it seems near impossible to talk to an actual Intuit person I am turning to you for help. Thank you.

12 Comments 12
JonpriL
Moderator

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

Hello, @Cathy1218,

 

As of the moment, any supported versions of QuickBooks Desktop is not yet able to work with the latest Big Sur OS for MAC. This is the reason why you receive an error message and unable to install it successfully.

 

Learn more about this update with this article: Intuit’s support policy for QuickBooks for Mac running on macOS 11 Big Sur.

 

That being said, you can consider installing QuickBooks base on the following requirements outlined in this article: Find out what your computer needs to run the best QuickBooks Desktop experience.

 

Additionally, you can also browse for the content of this helpful article so you can keep up with the latest released updates: QuickBooks Resource Center.

 

If you have any other concerns. please let me know by leaving any comments below. Stay safe!

JVH2019
Level 1

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

I just had the same problem-----loosing my QB 2016 Mac desktop--Can I Restore a Desktop backup from ,my QB 2016 Mac to the online QB Mac system?

Jen_D
Moderator

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

It's good to see you here, @JVH2019,

 

I can share some insights about restoring a backup file. To better understand this, QuickBooks Mac Desktop is a different version with QuickBooks Online.

 

This means that, you can't restore a backup from a desktop file to the online version of QuickBooks. The process of transferring the data for these two programs is called conversion. For more information about this, see the following links:

 

Additionally, when you save a copy of the company file, QuickBooks for Mac creates a DMG file. This file contains a copy of your company file and other documents you saved in QuickBooks, like forms or PDFs.

 

If you're not sure where you save your backup company files, here's how you can search for it on your computer.

  1. From the QuickBooks menu, select Preferences.
  2. Select Backup.
  3. Select Reveal Backup Folder, then double-click the folder where you save your backup files.
  4. You can select Date Modified to sort by date and see your most recent backup.

If you want to restore the file, we have a trial account where you can temporarily store the data and update anything. To download, click the QuickBooks Mac link from this article: Download a trial of QuickBooks Desktop

 

 

For other help, I recommend contacting our Technical Support for QuickBooks Mac. Our representatives can help with restoring data and make sure you're able to complete the steps without any problems.

 

To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat

 

Let me know if there's anything else you need. I'll be right here to help you with your files. Happy holidays!

AY2029
Level 2

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

I have quickbooks 2015 for mac and I need to purchase the 2021 so it will run on big sur.  If I download the 2021 version will my 2015 data flush into the 2021 with no problems? 

Angelyn_T
QuickBooks Team

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

I appreciate you for joining the thread, @AY2029.

 

I'm here to share with you some insights about upgrading QuickBooks Desktop (QBDT) for Mac 2015 to 2021.

 

QBDT has a 3-year life cycle. Upgrading from QBDT 2015 to QBDT 2021 is a big jump, and there might be software or feature differences. To avoid issues with your file or data, you may need to restore a backup file to a Mac 2018 or 2019. Then, create another backup copy there, then restore it to 2021.

 

To get help extracting your data from the 2015 file and assist you with the upgrade, tap this link to start a chat with a live rep: QuickBooks Desktop for Mac chat.

 

On the other hand, here's an article you can read more about backing up and restoring your QBDT file:

 

 

To get started with QBDT 2021, you can check out the topics from this link: Resources for QBDT for Mac.

 

If you have any other questions about upgrading QuickBooks, please let me know by adding a comment below. I'm always here to help. Have a good one!

Fiat Lux - ASIA
Level 15

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

@AY2029 

You may upgrade your file on the trial license of QBD 2019 to make sure it is running on Big Sur. Contact Support and ask the trial license of it. Otherwise, contact us in private and we may share of it.

AY2029
Level 2

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

Hi - Thank you so much for your input.  However, in my haste being not able to even open my QB desktop, I already purchased the 2021 version (but has not downloaded it yet).  I only read your response after purchasing it and now am concerned I will need to purchase a 2019 version first as one response I received say QBDT has a 3 year life cycle.  I wonder if I can open my QB with the 2019 trial version and if it will let me back up my data then I will download the 2021 version and flush my data in.  Would you be able to advise?  Thank you.

Fiat Lux - ASIA
Level 15

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.


@AY2029 wrote:

now am concerned I will need to purchase a 2019 version first as one response I received say QBDT has a 3 year life cycle.  I wonder if I can open my QB with the 2019 trial version and if it will let me back up my data then I will download the 2021 version and flush my data in.  


 

@AY2029 

You don't need to purchase QBD 2019. Contact Support or us to have the trial version of QBD 2019.

WhyCantIUseanMandSinmyname
Level 1

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

I was running Quickbooks for Mac 2015 on my MacBook Pro until yesterday, when I got a new computer and "everything" was ported over..... well everything except the program I use ALL THE TIME.  SO I requested a copy of Quickbooks for Mac 2021  —  which will arrive in the mail in 10 days. In the meantime, I'm reading I need to convert my data over to 2018 since 2015 is not longer supported.  How do I do that?  I don't have access to QB 2015 in more since the hard drive for my old computer was handed back to me (but not the computer itself).  I do the the qb backup files in the new hard-drive.    I can't see to find a trial version of 2018 anywhere on the Intuit  site.

 

WhyCantIUseanMandSinmyname
Level 1

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

Did this ever get fixed.... my computer is using Monterrey and I used to use QB but from what I'm seeing on line makes me worry about converting 2015 to 2021

AlexV
QuickBooks Team

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

Hi there!

 

Congrats on your new computer. Allow me to help you in upgrading your file.

 

The macOS Monterey is compatible with QuickBooks Desktop for Mac 2021. After you install it, make sure to update it so that you'll have the latest features and fixes before using the software.

 

Also, you can upgrade your company file to work in the newer version. Simply follow these steps:

  1. Open your company file in the newer version.
  2. When QuickBooks prompts you to update or convert the company file, select Upgrade.
  3. If you receive a prompt message, select OK.

 

Once done, make sure to check your balances, reports and accounts to ensure that the correct company file is converted. Also, you'll want to reach out to our QuickBooks Desktop Support Team so they can help you converting your file.

 

I also added this link if you need help in customizing reports in QuickBooks Desktop for Mac: Customize reports in QuickBooks Desktop for Mac.

 

Comment again here if you need further assistance in setting up your company file. Thanks!

Fiat Lux - ASIA
Level 15

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

@WhyCantIUseanMandSinmyname 

You should be able to restore your QBD 2015 file on your QBD 2021. Contact us in private if you need to upgrade to QBD 2019 as the stepping stone. We may share the trial version of it.

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