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Level 1

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

I was happily running QB Pro for Mac 2016 in Catalina but an auto update put in Big Sur two days ago. When I try to open 2016 I get error messages so I guess it is not supported in Big Sur. Okay so I spent $400 to get QB desktop for Mac 2021. It downloaded (I did it 4 times just to make sure- yes, I deleted each time) but it will not install. All I get is the ".dmg" file. When I click I get the green box that says drag to Applications and click. I already had done that. When. I click up comes the same box time after time and no way to go further. Since it seems near impossible to talk to an actual Intuit person I am turning to you for help. Thank you.

3 Comments
Moderator

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

Hello, @Cathy1218,

 

As of the moment, any supported versions of QuickBooks Desktop is not yet able to work with the latest Big Sur OS for MAC. This is the reason why you receive an error message and unable to install it successfully.

 

Learn more about this update with this article: Intuit’s support policy for QuickBooks for Mac running on macOS 11 Big Sur.

 

That being said, you can consider installing QuickBooks base on the following requirements outlined in this article: Find out what your computer needs to run the best QuickBooks Desktop experience.

 

Additionally, you can also browse for the content of this helpful article so you can keep up with the latest released updates: QuickBooks Resource Center.

 

If you have any other concerns. please let me know by leaving any comments below. Stay safe!

Level 1

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

I just had the same problem-----loosing my QB 2016 Mac desktop--Can I Restore a Desktop backup from ,my QB 2016 Mac to the online QB Mac system?

Moderator

Can download QB desktop for Mac 2021 but it will not install. I run OS 11.0.1 Big Sur.

It's good to see you here, @JVH2019,

 

I can share some insights about restoring a backup file. To better understand this, QuickBooks Mac Desktop is a different version with QuickBooks Online.

 

This means that, you can't restore a backup from a desktop file to the online version of QuickBooks. The process of transferring the data for these two programs is called conversion. For more information about this, see the following links:

 

Additionally, when you save a copy of the company file, QuickBooks for Mac creates a DMG file. This file contains a copy of your company file and other documents you saved in QuickBooks, like forms or PDFs.

 

If you're not sure where you save your backup company files, here's how you can search for it on your computer.

  1. From the QuickBooks menu, select Preferences.
  2. Select Backup.
  3. Select Reveal Backup Folder, then double-click the folder where you save your backup files.
  4. You can select Date Modified to sort by date and see your most recent backup.

If you want to restore the file, we have a trial account where you can temporarily store the data and update anything. To download, click the QuickBooks Mac link from this article: Download a trial of QuickBooks Desktop

 

 

For other help, I recommend contacting our Technical Support for QuickBooks Mac. Our representatives can help with restoring data and make sure you're able to complete the steps without any problems.

 

To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat

 

Let me know if there's anything else you need. I'll be right here to help you with your files. Happy holidays!

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