Glad to have you here, @bob17!
Allow me to discuss a few things about the appearance of your company logo and get it set up.
Please note that a company logo should not exceed 10 megabytes (MB) file size. You can seek advice from a graphic designer to create a customized company logo that appears to be large but has a small file size so you can upload it without hassle.
Another option is to import a sales form template so you will have the freedom to upload any company logo file. But first, you'll have to turn on import style.
Now, you can import an invoice template. Feel free to read this article for the detailed steps: Importing Custom Invoice Templates into QuickBooks Online.
You can always go back here to the Community if you need help for your other concerns.
I've tried and tried to get the logo to be larger on our invoices, etc. I'm not kidding it measures 1/2" by 1/8"! You can hardly see it! We are a design company so we know what we're doing with logo files! There is something in the set up that is shrinking the files to a very, very small size. Help!!
Increasing the size of the logo is very easy.
You Need to follow the below steps.
Get back to me if you need other help.
Happy to Help.
We're experiencing the same problem! Logos are coming out ridiculously small, even though template presents correctly! Definitely a problem with the way QBO is rendering them, and official robotised 'help' of advising people to adjust them using the template editor isn't helpful or working!
This doesn't work. The logo presents correctly when previewing the template, however once save, in use the logo is minuscule. We have the same problem across three QBO files, so this is definitely QBO issue.
You'll want to check if this is a browser-related issue, CTLtd.
There are instances where the cache causes some unexpected behaviors in your account.
Here's how to check:
Let me know how it goes on your end. I'll keep an eye for your response.
Hello there, @ppsllc,
This issue has been reported to our engineering team and they're currently working to resolve this for you. We're unable to provide the specific estimated time on when this will be fixed.
No worries. I'll keep in touch with this post once I receive an update from them.
In the meantime, you can check out to this article for your guidance in customizing your company logo: How to add, customise, and troubleshoot logo on sales forms.
Thank you for your patience and understanding while we look in to this. Take care always.
I"m also experiencing the same issue. My logo is almost comically tiny, and that's even with the logo set to size "Large". With it set to medium or small it almost disappears.
Please hurry to fix this.
I can't send any invoices out looking like this.
If I do, my customers will point at me and laugh.
As what my colleague MaryLandT mentioned, this has already been reported. Our engineers are still gathering data for their investigation.
I'd still suggest giving our Technical Support a call to get you added to the notification list. Just click (?) Help, then Contact us to speak with one of our phone agents.
If there's anything else I can help, please don't hesitate to let me know.
I'm also experiencing the same thing. Logo looks great in the template then in Preview PDF and the actual invoice it's ridiculously small. Once the engineering team finds a fix will it automatically update for Quickbooks Online?
Greetings, @Ryan W.
Thanks for joining this conversation. Allow me to step in for a moment and share some update about this ongoing issue with your company logo in QuickBooks Online (QBO).
Yes, you're right! Once our Product Engineers fix this, it'll automatically update on QBO. You'll also receive a notification through email as well.
Just in case you haven't added to our notification list yet, I highly suggest contacting our Phone Support team. You can use the steps provided by my colleague above to reach them, or you can also visit this article: Contact the QuickBooks Online Customer Support team.
Thanks for your understanding and patience while we look into this. Please post again or leave a comment should you have any follow-up questions. I'm always here to help you out. Take care and have a great rest of the week!
Thanks for joining the thread, stfn_ll.
I appreciate the effort you made to resolve the logo issue, and that you decided to share your insight about the picture.
That being said, here's the list of things to remember when uploading a logo in QuickBooks Online:
For more information about this, I'm also including this article: How to add, customize, and troubleshoot logo on sales forms
If the picture you're using meets all of these requirements, and it still doesn't appear with the right size on your estimate, I'd highly recommend you get in touch with our Support Team. They have additional insights and resources that they can provide you to resolve this issue in a timely manner.
Here's how you can contact them:
Keep me posted with the result. I want to make sure you're taken care of.
I am having the same problem, both online and the Mac app. The invoice appears fine as a template, but when it's generated for a client the logo is tiny.
I first noticed this about two weeks ago. This should not take weeks to fix. I can't send out invoices looking like this, it's unprofessional.
Thanks for joining the Community today, @jkdjididid.
I'm here to help share some information about the logo that appears small when generated in QuickBooks Online.
I'd like to inform you that being able to view a smaller scale of the logo when generating an invoice in QuickBooks Online is an ongoing issue. Our engineers are still working to have a permanent fix for this matter.
At this time, I'd suggest getting in touch with our Customer Care Team. They have the tools to pull up your account securely and add you to the list of the affected users. This way, you'll be able to receive notifications via email about the status of this concern.
You can also visit our QuickBooks Online blog, to be updated with our latest news, updates from our engineers, and product improvements.
Lastly, as soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let you know so that you can get back to business.
Thank you for your patience while this was being worked on. Please don't hesitate to reach back out to me if you have any other questions concerning QuickBooks. I'd be pleased to help. Have a good one!
I think your engineers have been hanging around your new spokesperson too long. They've Danny DeVito sized our logos. Please hire his twin Arnold so we can get these invoices looking professional again.
This needs to be fixed ASAP, I can't believe it's taking so long for them to figure it out. What's odd is that I use two different QBO accounts, the logo is working perfectly on the one that was created in late 2017. The more recently created QBO account (month old) is the one having the logo issues. Pass that along and hopefully it will help them solve the problem.
Thanks for joining this thread, @mvzz.
Allow me to step in and provide some updates about the invoice size logo issue in QuickBooks Online.
I've checked the investigation status about this issue and it's still in progress. As of now, we haven't received any updates if when this will be resolved but rest assured that our engineers are currently investigating and working on an immediate fix. I can also pass along the suggestions so you're able to reach a point of resolution as quickly as possible.
I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Here's how you can contact our support:
We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
Dropping in to let you know that the issue about adding the logo has been resolved.
You can check to see if it's working now on your end.
Feel free to swing by anytime if you have more questions. Have a nice day.
Hello again, thanks for the reply. Can you have your engineers look at the Friendly template specifically? I did extensive testing and determined it's that template which is having the logo size issue for me. The logo is perfect on the Airy Classic template but shrinks when I change to the Friendly template.
I really like the appearance of Friendly and would like it fixed as soon as they are able. Thank you!
I think that's the issue, rectangles don't work!! I switched to my condensed logo and it looks as it should on the invoice. Would be great to include a rectangular logo in the future, though!
I appreciate sharing your thoughts regarding logo issue, ProdHS.
I'll make sure to take note of your request and pass this along to our product development team. They can review this feature and might add this rectangular logo for their future updates.
To be updated with our latest news, you can visit our QuickBooks Blog.
Don't hesitate to post again here if you have other QuickBooks concerns. We'll surely help you.