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Sam808
Level 1
posted
‎December 10, 2018 07:00 PM
last updated ‎December 10, 2018 7:00 PM

Can I run the Quickbooks Diagnostic Install Tool on Terminal Services?

I have problems with Quickbooks Enterprise Contractor v18.0 freezing for about 20 seconds on Windows Server 2012 in a terminal services session.  The freezing happens whenever we click File to get the drop down menu, for example.  It happens in several other functions, always for the same 20 seconds or so.

In looking for solutions on the QB website, I see the Quickbooks Install Diagnostic Tool is an option for troubleshooting freezing, but I don't know if I should run this on Windows Server 2012 in RDS, is it safe?

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1 Comment
ShiellaGraceA
QuickBooks Team
QuickBooks Team
‎December 10, 2018 07:00 PM

Can I run the Quickbooks Diagnostic Install Tool on Terminal Services?

Hi Sam808,

Let's get your QuickBooks back up and running.

Yes, it's safe to download the QuickBooks Install Diagnostic Tool to your Windows Server. Sometimes, temporarily disabling your anti-virus helps.

Here's the link to download: QuickBooks Install DiagnosticTool

You can also check out these articles for more information:

System requirements for QuickBooks 2018 and Enterprise Solutions 18.0

If you have any more questions about the steps, feel free to reach out to me. 

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