cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Member

Can I switch back to the new sales tax format? While being helped the agent asked me to switch my tax back to the old version, I did it. Then I couldn't switch back.

 
1 Comment
Moderator

Re: Can I switch back to the new sales tax format? While being helped the agent asked me to switc...

Thanks for reaching out the Community, aden1.

 

Switching back to Automated Sales Tax is irreversible, especially if you've migrated to this new feature from the old sale tax.

 

Since you're unable to switch back to the new feature, I highly recommend contacting our QuickBooks Support Team. They have the tools to help enable this in your account. 

 

To reach them:

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to Help and click on Contact Us.
  3. Enter your concern and select Let's talk.
  4. Choose either Get a callback or Start messaging.

I'm linking an article just in case you need a reference on how the automated sales tax feature works.

 

That's it. Please let me know how it goes. I'll be here to keep helping. Have a great day.