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ryan93
Level 1

Can I upgrade to full service payroll? Every time I try, I get an error "Something’s not quite right Not able to upgrade at this time"

 
1 Comment
ReyJohn_D
QuickBooks Team

Can I upgrade to full service payroll? Every time I try, I get an error "Something’s not quite right Not able to upgrade at this time"

Yes, you can upgrade your subscription to Full Service payroll, @ryan93.

 

First, let's use a private browser when accessing your account to ensure your browser isn't storing any cache data. This is to prevent unusual QuickBooks Online behavior. Here's how: 

 

  • Ctrl+ Shift + N for Google Chrome.
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge.
  • Command + Shift + N for Safari.

Then, upgrade your subscription to Full Service payroll.

 

 If it works, clear your browser's cache to remove the stored files. Then, use a regular browser to complete the task again: Clear the browser cache.

 

However, if the problem continues, use another compatible browser: Supported QBO browser.  

 

Also, you can check out the Employees and payroll taxes section of our Community resources for more tips on how to manage your payroll: Community help articles.

 

Fill me in if you have more queries about managing your payroll subscription or anything else related to QuickBooks. I'm around to help. Take care and stay safe.

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