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This may be a browser's cache issue, greg27.
Unusual behavior in Quickbooks can be caused by a long period of stored data files on your browser. We can clear this out by performing a few troubleshooting steps.
Let's access your account using a private or incognito window to check if the Account and Settings option will show. Please use these keyboard shortcuts:
If it works successfully, then we'll have to clear your browser's cache. This removes excessive files from your browser and optimize its performance.
We can also use other compatible browsers as an alternative.
If you need anything else, please comment below so I can assist you.