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Community Contributor *

can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

I upgraded from QBPro 2016 to QBPro 2019.  When I try to open my company, after entering my password, QB sends four  errors:

1.  "something went wrong while updating your credentials - login again to continue" - moving forward from there...

2.  "QuickBooks unable to complete this operation and needs to restart.  QuickBooks will restart automatically" - then...

3.  "Unrecoverable error code 33227 01145" - then...

4.  "Fatal Error M=2188 L=1145 C=315 V=0"

 

I have tried re-installing and a program called QuickBooks File Doctor but no success.   Please help!

Solved
Best answer 04-12-2019

Accepted Solutions
Community Contributor *

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

It took a few days, but the guys sent back a clean file and everything is working great now. 

View solution in original post

9 Comments
Anonymous
Not applicable

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

Hi there, @GordonT.

 

Thank you for posting here in the Community. I'm here to help route you the right direction so you'll be able to load your old company file successfully.

 

I appreciate you taking the steps to resolve these errors. Since the File Doctor didn't fix the issue, it'd be best to contact our Desktop live support so they can dig deeper into this. They have extra tools and they'll be able to access your data in a secure environment. 

 

Here's how to get in touch with them:

 

  1. Open your QuickBooks and press F1 on your keyboard.
  2. Click the Contact us link at the bottom.
  3. Type in your question and click the Start a Message tab.

 

Please be reminded that our live support is available from Monday to Fridays at 5 AM to 5PM PST only.

 

I'm sure they will help you further with your concern. As always, you can visit us again in the Community if you have other questions about the error.  I'll be around to help. Have a great weekend.

Not applicable

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

I am also facing exactly same issue. Are you able to solve it. Any help appreciated.

QuickBooks Team

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

Let's troubleshoot the issue so you can open the company file, Yadav.

 

Errors related to new installations are usually caused by damaged QuickBooks components. We have a tool that helps resolve errors like this. It is called the QuickBooks Install Diagnostic Tool. You can run this tool first to see if it fixes all of the errors, and proceed to the additional solutions if the same thing happens.

 

Here's how:

  1. Download the QuickBooks Install Tool.
  2. Save the file on your Desktop when prompted.
  3. Close all open programs, and then run the QuickBooks Install Tool.
  4. It may take up to 20 minutes to complete depending on your internet speed and computer's performance.
  5. After running the QuickBooks Install Tool, restart your computer to make sure the components are properly updated.

You can also refer to this article for more troubleshooting steps to resolve issues with opening a company file in QuickBooks.

 

Please keep in touch if you need more help with this.

Not applicable

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

This did not help. Tried even reinstall of SW 2019

QuickBooks Team

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

Hi, Yadav.

 

Thanks for letting us know. I'm here to guide you to the right support so you can get the help you need. 

 

I appreciate you for taking the time to follow the troubleshooting steps provided by my colleagues just to resolve this issue. Since the problem persists, I encourage you to contact our QuickBooks Desktop Support Team. They have additional tools to do a remote session and investigate this further.

 

Here's how you can contact our technical support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel. 
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you can check these articles:

Please know that you're always welcome to post if you have any other questions about your QuickBooks. The Community team will always here to help. 

Not applicable

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

After a lengthy talk and diagnosis by tech specialist it was identify that only a Data service team of QuickBooks will be able to fix the issue. Anyone facing this issue don't waste time and just talk to Tech Specialist and submit to Data Service to fix the issue with file. I hope I will have a quick turnaround from Data Services. Will update as I get the resolution.

QuickBooks Team

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

Thanks for getting back to the QuickBooks Community, @Yadav.

 

I appreciate the information you've shared on how to resolve this issue. It surely helps other users who encounter the same problem. Please know that you're always welcome to post if you have any other questions. 

 

Wishing you and your business continued success. 

Community Contributor *

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

It took a few days, but the guys sent back a clean file and everything is working great now. 

View solution in original post

Moderator

Re: can't load old company file on upgrade from QB Pro 2016 to QB Pro 2019

Hi there. @GordonT.

 

I'm glad to hear that everything is working on your end now.

 

Please know that the Community is always here if you need more assistance with QuickBooks. I'll be happy to help you out. Have a great weekend.

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