Showing results for 
Search instead for 
Did you mean: 
Level 1

Can't Open QB2013 file in QB2019

I'm trying to upgrade to QB2019 Mac desktop.  My current version is QB2013.  I downloaded QB2019 trial to see if it would be able to convert the old file.  Well, it looks like it is indeed able to convert the company file, but then, it is unable to open that converted file and it gets thrown into an infinite loop.  I've let it run >1 h but no joy.  In fact, the only way to get out of the loop is to force quit the app.  What can I try?  I assume that this has nothing to do with the fact that this is the 2019 trial version, right?

2 Comments 2
Level 8

Can't Open QB2013 file in QB2019

You are saying the conversion completes but the file never opens?

QuickBooks Team

Can't Open QB2013 file in QB2019

Hello there, @euroswiss.


Thanks for reaching out to us. Allow me to help ensure you're able to open your QuickBooks Desktop Mac 2019 successfully. 


To isolate this issue, after you converted the file from the old version of QuickBooks Mac to the new one, you'll need to save the file to the documents first and restore it. Once done, you can now update the file. 


To restore attached documents, here's how: 

  1. From the QuickBooks menu, select Preferences and click Attachments.
  2. Click Attached Documents Library menu and choose Select Existing.
  3. Select the Attached Documents Library folder.
  4. Close the Preferences window. 

For additional reference, you can check these articles below: 

I also recommend calling our QuickBooks Desktop Mac Support Team so they can do a remote session and assists you further with the steps. 


Here's how you can contact our phone support: 

  1. Click this link:
  2. Select QuickBooks Mac Desktop.
  3. Type-in Customer Care on the search bar.
  4. And click Get the Phone number below. 

Please let me know how it goes. If you have any other concerns, don't hesitate to click the Reply button below. I'll be around to help 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up