Can the font of the QB display be changed from gray/thin to black/normal? I tried using a different browser and it does not help. This is a QB specific issue.

Thanks for posting here in the Community, @ben8.

I appreciate the steps you've done to get this working. I'm here to help make sure that your QuickBooks Online (QBO) font display will be back to normal.

I check if there's an ongoing issue about this but there isn't currently one. Since you already tried to use a different browser, let's other steps that can help us isolate this. Try logging into your QBO account using a private browser (Incognito) this time. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. Here's how:

• On your keyboard, press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Internet Explorer).
• Control + Option + P (Safari).

If it'll work using a private window, go back to your default browser and perform clear cache to remove temporary internet files on your computer. Before doing so, make sure to take note your saved passwords and URLs. Once done, here's a helpful article with the steps on how to perform clear cache: How do I clear my browser cache and temporary Internet files.

That's it! Give this a try and let me know how it goes by leaving a comment below. Please know that I'm only a post away if you have any follow-up questions. Take care and have a good one.

Thanks for your reply, Fritz.  It did not help.  Right now I am writing this in bold and it looks normal to me, but without bold it looks very thin. However, since there was only one other complaint about this issue in the QB community, it's probably something that I am doing wrong, as opposed to an issue with QB.  I also tried changing the screen resolution and general settings, but that also did not help.

Hello there, ben8.

Thanks for getting back to us. I'm here to guide you to the right support so you can get the help you need. 

I appreciate you for taking the time to follow all the instructions provided by my colleague FritzF just to resolve this issue. In this case, I encourage you to get in touch with our Care Support Team. They will be able to create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

Here's how you can reach our phone support: 

1. Go to: Get help with QuickBooks Online.
2. Click the contact us link. 
3. Click the Search for something else, and type-in Customer Support. 
4. Scroll-down and select Get Phone Number below. 

For future reference, you may check this article on how to customize invoices, estimates, and sales receipts. 

Please know that you're always welcome to post if you have any other concerns. I'm always here to help you out. 

It is not just you.

QBO has had this issue since they started, and it is still annoying.

Tried Tech Support today, and was told that the font is a default setting and cannot be changed.

Hi QBO, 

Switching to black font rather than tiny gray in QBO is helpful.  Right now it is eye straining.  I find the font in QB desktop more user friendly.  If you could switch this feature to black instead of gray, that is most appreciated. 

Regards, Edna

Thanks for joining in this thread, ecg2.

I know how important it is to have an option to switch fonts in QuickBooks Online (QBO). While this isn't available in the system, I'll pass along your idea to our Product Developers. They're always looking for proposals to consider on how to improve QBO.

For the time being, you can visit our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.
 

Additionally, I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

Leave a comment below should you have other questions or if you need additional assistance while working in QuickBooks Online. I’ll be around to help. Keep safe.

I'm a new QBO user. The thin light grey fonts are horrible. A teenager with perfect vision must have designed that part of the software. The payment page is especially difficult to see. After one day of usage, I'm going back to desktop. I really wanted to like QBO but this is  a dealbreaker. FYI - you can change your display resolution & make the fonts much larger which really helps. But having to switch resolution every time I use QBO is a PITA

This is so annoying plus the font is so small but if I make the screen bigger I cannot see the entire page.  I am contemplating switching the Cero because of this.

We hear your sentiments, @SCuser.

Having the option to switch fonts in QuickBooks Online is very important. While this feature is unavailable in our system, we suggest sending us feedback about this. Your idea will go to our Product Engineers to consider when enhancing your QBO experience. Here's how:

1. Click on the Gear icon above, then hit Feedback.
2. Type in your suggestions. 
3. Lastly, hit Next to submit feedback.

You can also visit our webpage to keep track of feature updates: QuickBooks Online Feature Requests.

I'll add this helpful guide if you want to personalize or manage fonts to invoices and other sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please let us know your thoughts on this by replying to this thread. We're also available 24/7 to answer questions regarding this topic or the software in general. Stay safe always.

"Gear icon above"?? Where is it on the page?

The Gear icon is used to access a ton of features in your QuickBooks Online account, @plumbstar. I'd be glad to direct you to where you can find it. 

When you log in to your QuickBooks Online account, the Gear icon is located at the top right-hand corner of the page. Another term for this is the settings menu. For visual reference, please see screenshot below:

Additionally, let me share this article you can utilize to change settings and turn on features: Edit company settings in QuickBooks Online.

Let me know if you're still having trouble finding it, and I'll do my best to direct you further. Have a great day!

the question is how to change the display font from gray to black normal color.  I tried the suggested replies, but it does not answer the query mentioned. 

The fonts cannot be changed. 

None of the development team has been assigned to fix this. 

The support people on this page will not directly answer the question, and provide answers to different questions, just like politicians.

And I can't even imagine how many of us have 'suggested' this fix through the Feedback link, only to be met with silence.

Rubielyn, this is my first day on QBO, and I HATE IT.  I cannot even see it!  Look, I can type BOLD in this reply, but not in the software.

People have been writing in for two years, requesting this fix.  

I may ask for a refund, if Intuit doesn't offer an option.  How difficult is it to have a choice of fonts?

I agree with you SO MUCH on the eye strain issue.  PLEASE allow us to change the font to a more accessable color and size if needed.