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Level 1

Can you help? Error code 1580-4274-80628-fci-i. We hit a snag. Can anyone help?

I have logged out, restarted my computer, cleared my cache. It says Hit a snag.
1 Comment
QuickBooks Team

Can you help? Error code 1580-4274-80628-fci-i. We hit a snag. Can anyone help?

Hi there,@Sanson.


Thanks for raising this concern with us today, and I appreciate your efforts in trying some troubleshooting steps to resolve it.


To make sure we're on the same page, can I ask what are you trying to do before receiving the error? Any extra details would be a great help for me to isolate this issue.


However, I got another troubleshooting step that we can try to get this working. We can try accessing your account using a private window. Browsing from a Private Window prevents the browser from collecting cache files (cookies), and allows you to access QuickBooks with a fresh slate. 


You can open it in all supported browsers using the corresponding keyboard shortcut below:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

If the problem continues after doing this, I suggest contacting our Customer Care Team. Their ability to run the remote-viewing session can help identify the root cause of this matter.


To reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

contact us1.PNG Contact us2.PNG

I'm also adding here a link about setting up payroll in QBO for reference: Get started with Payroll


I want to make sure you're all set. Let me know if there's anything else I can do to help. Have a good one!

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