posted
Hi there,@Sanson.
Thanks for raising this concern with us today, and I appreciate your efforts in trying some troubleshooting steps to resolve it.
To make sure we're on the same page, can I ask what are you trying to do before receiving the error? Any extra details would be a great help for me to isolate this issue.
However, I got another troubleshooting step that we can try to get this working. We can try accessing your account using a private window. Browsing from a Private Window prevents the browser from collecting cache files (cookies), and allows you to access QuickBooks with a fresh slate.
You can open it in all supported browsers using the corresponding keyboard shortcut below:
- Chrome: Ctrl+Shift+N
- Internet Explorer: Ctrl+Shift+P
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If the problem continues after doing this, I suggest contacting our Customer Care Team. Their ability to run the remote-viewing session can help identify the root cause of this matter.
To reach them:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
I'm also adding here a link about setting up payroll in QBO for reference: Get started with Payroll
I want to make sure you're all set. Let me know if there's anything else I can do to help. Have a good one!
