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jack46
Level 1

Cant load quickbooks pro 2020

 
6 Comments 6
MarsStephanieL
QuickBooks Team

Cant load quickbooks pro 2020

I can guide you through the process in fixing your file, jack46.

 

I would like to know if you've received an error upon opening your QuickBooks Desktop application, an additional information would really help. As of now I suggest restarting your desktop then download and install QuckBooks Tool Hub.

 

You can follow these steps below:

 

  1. After restarting your desktop, download Quickbooks Tool Hub file.
  2. Open the downloaded file (QuickBooksToolHub.exe).
  3. Follow the on-screen instruction to agree to the terms and conditions.
  4. After the installation process, open the application by double-clicking the file icon on your desktop.

 

Step 2:  Run the Quick Fix my Program, from the Tool Hub.

 

In this process, Quick Fix will close down all the running applications in your background and undergoes quick repair on your QuickBooks Desktop application.

 

  1. In the QuickBooks Tool Hub application, click on the Program Problems.
  2. Select the Quick Fix my Program.
  3. Wait for the notification that the fix is done.
  4. Start your QuickBooks Desktop and open your company data file.

 

For more information about the possible solutions, check out this article: What to do if you can't open QuickBooks Desktop.

 

Let me know if you need further assistance. I'd be glad to back you up. Take care.

AllcareBill
Level 1

Cant load quickbooks pro 2020

I have the same problem, have done all that and it still wont accept


@MarsStephanieL wrote:

I can guide you through the process in fixing your file, jack46.

 

I would like to know if you've received an error upon opening your QuickBooks Desktop application, an additional information would really help. As of now I suggest restarting your desktop then download and install QuckBooks Tool Hub.

 

You can follow these steps below:

 

  1. After restarting your desktop, download Quickbooks Tool Hub file.
  2. Open the downloaded file (QuickBooksToolHub.exe).
  3. Follow the on-screen instruction to agree to the terms and conditions.
  4. After the installation process, open the application by double-clicking the file icon on your desktop.

 

Step 2:  Run the Quick Fix my Program, from the Tool Hub.

 

In this process, Quick Fix will close down all the running applications in your background and undergoes quick repair on your QuickBooks Desktop application.

 

  1. In the QuickBooks Tool Hub application, click on the Program Problems.
  2. Select the Quick Fix my Program.
  3. Wait for the notification that the fix is done.
  4. Start your QuickBooks Desktop and open your company data file.

 

For more information about the possible solutions, check out this article: What to do if you can't open QuickBooks Desktop.

 

Let me know if you need further assistance. I'd be glad to back you up. Take care.



my company file

 

Joesem M
Moderator

Cant load quickbooks pro 2020

Hello there, @AllcareBill.

 

Thanks for trying out some troubleshooting steps to resolve this beforehand. To fix this, let's make sure your computer meets the system requirements for QuickBooks 2020 and it's updated to the latest release. This will help you download the changes, improvements, and fixes that were made to QuickBooks.

 

Let me show you how:

 

  1. Click Help at the top, and then select Update QuickBooks.
  2. On the Update QuickBooks window, go to the Update Now tab.
  3. Put a checkmark in the box Reset Update box to erase all previous update downloads. 
  4. Select Get Updates.
  5. Restart QuickBooks. When prompted, accept the option to install the new release.

 

Once you're done with these steps, let's follow the steps provided by my colleague on how to download and install QuickBooks Tool Hub.

 

However, I'd suggest reaching out to our Customer Support Team if the issue persists. They have additional tools to do a remote session and investigate this further. 

 

Here's how you can contact our customer support:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Select either Message Us or Call Us.  

 

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

 

On the other hand, please provide me with some more details of the specific problem you're experiencing. I'd be happy to take a look and help get it taken care of.

 

I'll be around to help if you have additional questions about this or any QuickBooks concerns. Have a good one.

Fiat Lux - ASIA
Level 15

Cant load quickbooks pro 2020

@AllcareBill 

Did you encounter any error code?

AllcareBill
Level 1

Cant load quickbooks pro 2020

I have done all of that, My IT company did all that. None of it worked. It doesn't accept my company file

IamjuViel
QuickBooks Team

Cant load quickbooks pro 2020

Hello, @AllcareBill.

 

When restoring a company file in QuickBooks 2020, you'd want to make sure that its previous version is not more than 3 years. 

 

If you're using QuickBooks Desktop Pro 2016, you'd want to open your company file using QuickBooks 2017, 2018 or 2019. This way, it will be converted and will become compatible and accessible in your new QuickBooks version. Let's first download and install QuickBooks 2019 trial version. Once completed, you can view your company file on it and create a new backup copy that you can open in QuickBooks Desktop Pro 2020.

 

Here's how to download

  1. Go to: QuickBooks Desktop Pro 2019 30-day trial.
  2. Choose your Product and Version.
  3. Hit Search.
  4. Click Download.

Once completed, follow these steps on how to install QuickBooks:

  1. Run your downloaded QuickBooks 2019.
  2. Click Yes pop-up messages.
  3. Select Next to begin the installation.
  4. Click the I accept the terms in the license agreement box and click Next.
  5. Enter your License and Product numbers, then select Next.
  6. Continue the prompts.

However, if you're accessing a QuickBooks 2020 company file, I'd recommend contacting our Technical Support Team. An agent will be able to further look into the root cause of the error in a secured environment.

 

Keep me posted on how your call goes. I'm always here to help you manage your QuickBooks company file. 

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