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Experienced Member

CapitalOne card has't connected to QBO for years. Says "We encountered an error connecting your accounts. Please try again later." Articles don't address Online. Help?

 
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QuickBooks Team

Re: CapitalOne card has't connected to QBO for years. Says "We encountered an error connecting yo...

Hi suzanne16,

 

I appreciate you for posting here in the Community. I'm here to help share information about the error message when connecting your Capital One account with QuickBooks Online.

 

Our product engineers are already aware of this issue (INV-36200) and are working diligently with your bank for a complete fix. Since there's no workaround yet, I recommend contacting our QuickBooks Support for further assistance.

 

One of them will need to include you on the list of affected users to receive updates via email. For the detailed steps on how you can reach them, please check this out:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

In case you want to manually upload transactions using the Web Connect feature, please refer to the article below:

 

What to do if you can’t find downloaded bank transactions.

 

Reach out to me anytime you need help with connecting your bank account. I'm always around in this QuickBooks forum.

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