Client mac cannot save work to server mac.

KenJ · ‎July 29, 2020

New install of QB Mac 2020 on networked macs (3). Using one as a file server with two clients. Work done on one client saves no problem to server company file. Work done on the other client will save to company file.

KarenEdithL · ‎July 30, 2020

I've got some steps we can perform to save your work in your QuickBooks for Mac server, KenJ.

Let's make sure the QuickBooks for Mac server is running and the company file is shared. This saves your work from your file server and fixes this multi-user issue in your software.

Here’s how:

Click Go and choose Applications.
Double-click the QuickBooks 20XX Server.app icon.
Select the file if it is listed under NOT SHARED. Then tap Start Sharing.
Choose the + Plus icon to add the file if it not listed.

Then, verify if the sharing permissions are set on the host computer. Let me show you how:

Go to the Apple menu.
Choose System Preferences.
Select the Sharing icon.
Mark the File Sharing checkbox.
Tap the + Plus icon under the Shared Folders column and browse to the folder where the company is located, then select Add.
Under the Users column, the permission should be set to Read and Write for Everyone or just the specific users who will be using QuickBooks.

For more details and other recommended solutions, you may check out this article: Troubleshoot multi-user issues for QuickBooks Desktop for Mac.

Feel free to visit our Get Started page for more insights about setting up your software.

I'm just one click away if you need a hand with exporting/importing your data files. I'll be here to help. Have a great day ahead.

KenJ · ‎July 30, 2020

Karen

Thank you for your reply.

I have to say up front that multiuser mode is really scary for me. I tried it when it first came out many years ago and it made a real mess out of my company file.

Here’s a wrinkle, the other client works fine reading and writing to the file on the server, and we are fine opening the company file one at a time. Can you say multiuser is basically bug free at this point?

Here’s another wrinkle: yesterday I loaded the company file to a thumb drive took it to the Mac that is having issues, opened it and began entering a deposit, put in one received check, closed the file and reopened from the thumb, alls good, entry saved. Entered another check, closed and reopened, second check was not saved. Tried a couple more times same results entries not saved.

This morning I mounted the thumb on the server Mac without loading the file to the machine, opened the file from the thumb, made an entry, closed and opened the, entry not recorded, tried a couple more times, no good. I closed file, ejected the thumb, opened the original file on the server Mac, went through the entry process as above, closing and opening, all’s good. Somehow the file on the thumb acquired the problem that we were having when working on the server Mac and showed the same results on the server Mac when opened from the thumb.

Does this still point to the multiuser as the issue?

I don’t see Server.app in my application file. I will follow the links you included for more info.

Thanks Ken

MaryLandT · ‎July 30, 2020

Hello there, KenJ,

I'm here to provide an update. Opening QuickBooks through the thump drive will damage your data. That's why it's not saving your transactions.

You'll want to save a copy of the company file to a local drive and open the app from there. Check out the Install and set up QuickBooks Desktop for Mac for more details on how to set up the software.

For more tips, see the Where are you going to store your company file? section through this article: Multiuser Checklist.

Please get back to me if you need further assistance. I'll gladly help.

KenJ · ‎July 31, 2020

Thank you, but this is not a multi-user issue. We don't use multi-user as our experience in the past has been pretty dismal. Instead for years we have simple opened the file on the "server" Mac as needed from one of the two "client" Macs. Each of us working one at a time. It's worked fine, and continues to work well for one of the clients. The other client will save only one entry no more.?

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