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Level 1

Copying files

     Hello there, I have 2 Windows partitions on my PC. I already have Quickbooks Desktop Premium installed on the old Windows partition, but it is inaccessible, I cannot log into that Windows partition, it doesn't function anymore. I installed a new Windows 10 partition, and installed a fresh QuickBooks Desktop Premium, and now I need to get the files moved over. Just to repeat: I CANNOT log into the old Windows partition, I cannot perform the standard Backup function on the QuickBooks Desktop Premium. But I can view, navigate and copy the files from that partition. How do I bring or use the files or folders from the old partition to the new one?


     What are the specific, step-by-step instructions to do this? Thank you.

2 Comments 2

Copying files

Hello there, sandpiper.


Partitioning your computer is good idea and will allow you to more things than usual. However, you'll need set it up correctly for you to avoid any issues while using QuickBooks Desktop. I'd recommend setting up folders and access permissions so you can move the files.


To set up folder and access permissions:

  • Windows 10, 8, and 7
  1. On your keyboard, open the File Explorer by pressing the Windows logo + E keys.
  2. Go to C:\Users\[Username]\AppData\Local\Temp or type %temp% in the address bar.
  3. Right-click the Temp folder, then select Properties.
  4. Choose Sharing and click Share.
  5. Add the Windows User Profile and the corresponding QBDataServiceUserXX for your QuickBooks.
  6. Set the permission level of both users to Full Control, then click Share.
  • Windows 8.1
  1. Choose the folder and select Share.
  2. Go to Advanced Security, click Add and choose Select a principal.
  3. Pick Advanced, then Find Now.
  4.  Choose the user and select OK
  5.  Click Full Control and OK.

To delete files from the %temp% folder:

  1. On your keyboard, open the Run window by pressing the Windows logo + R keys.
  2. Type %temp%, then select OK.
  3. Press Ctrl+A, then Delete
  4. Retry extracting the installer package. The file name depends on the edition and version of your QuickBooks (for QuickBooks Desktop Pro 2018 =QuickBooksPro2018.exe).
  5. Double-click the downloaded file, then follow the prompts.
  6. If you have an existing file extractor installed on your computer, use it to unpack the installer.

For additional reference, you can check this article: Clear up disk space for QuickBooks Desktop.


If you need further help in managing the partitions, I recommend contacting our Technical Support Team. They have the tools to do a remote session and walk you through the process. 


Let us know if you need anything else. Have a great day!

Fiat Lux - ASIA
Level 15

Copying files


If you are running QBD on a single user,, find any file of *.QBW, *.QBB, *.QBM on your old partition, copy the file(s), and restore it on the new partition. 

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