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Hello there, I have 2 Windows partitions on my PC. I already have Quickbooks Desktop Premium installed on the old Windows partition, but it is inaccessible, I cannot log into that Windows partition, it doesn't function anymore. I installed a new Windows 10 partition, and installed a fresh QuickBooks Desktop Premium, and now I need to get the files moved over. Just to repeat: I CANNOT log into the old Windows partition, I cannot perform the standard Backup function on the QuickBooks Desktop Premium. But I can view, navigate and copy the files from that partition. How do I bring or use the files or folders from the old partition to the new one?
What are the specific, step-by-step instructions to do this? Thank you.
Hello there, sandpiper.
Partitioning your computer is good idea and will allow you to more things than usual. However, you'll need set it up correctly for you to avoid any issues while using QuickBooks Desktop. I'd recommend setting up folders and access permissions so you can move the files.
To set up folder and access permissions:
To delete files from the %temp% folder:
For additional reference, you can check this article: Clear up disk space for QuickBooks Desktop.
If you need further help in managing the partitions, I recommend contacting our Technical Support Team. They have the tools to do a remote session and walk you through the process.
Let us know if you need anything else. Have a great day!
If you are running QBD on a single user,, find any file of *.QBW, *.QBB, *.QBM on your old partition, copy the file(s), and restore it on the new partition.
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