Why not helpful? That is how you restore a backup (original question). If your program is spinning (not part of the original question) and you cannot connect to the saved backup, perhaps you need to close the program and re-open it. It is also possible that you are restoring from a backup drive (USB stick?). Copy that file to the desktop and restore from there.
If that is not the case, open qb in the add/remove programs and do a repair to the program.
Thank you for joining the thread, @DHSWI.
I'm here to help rename your company file successfully.
To rename your QuickBooks Desktop company file, you may need to update both the company file under My Company inside QuickBooks and the file location where the file is located.
To rename the company file inside QuickBooks:
To rename the file from it's location, you may check this article: Rename QuickBooks Desktop company file.
After following the steps provided above, you'll be able to update the company file successfully. Let us know if you have any other questions by adding a comment below. Have a wonderful day!
Thanks for getting back, Rickford.
I want to make sure you'll be able to restore backup successfully.
We can try performing a couple of troubleshooting steps to resolve this issue. Let's begin by checking if the file name of your company file includes a special character.
To remove this, here's how:
For additional troubleshooting options, you can check out this article: Error: Failed or Error: Restore Failed, when you try to restore a backup.
If doing all the recommended steps doesn't work, I suggest giving our QuickBooks Care Team a call so they can further investigate and isolate this issue for you.
Here's how you can reach them:
I'm still here whenever you need more help with this or questions about restoring backups in QuickBooks Desktop.
Hi there, @JVH2019,
I'm here to help ensure you're able to restore your company file in QuickBooks Desktop for Mac.
Here are the steps on how to restore your data from a .DMG file.
You can also read through this article for your guidance with the steps above: Restore a backup (.dmg) in QuickBooks Mac.
Our QuickBooks Desktop Support Team can also help you with the restoring process through screen-sharing.
Let me know how this goes by leaving a comment below. I'm always around whenever you need help restoring your data.
My old computer, with QB2018 with QB2018 crashed. I then re-install QB2018 on another computer.
When I try restore a 2017QBB file to the QB2018 on the replacement computer, it cannot restore. The cursor just spins round and round.
So my question is: do i need to convert 2017QBB file to a format compatible to QB2018 ? If so, how do i do this ?
hi @mike_eas ,
You can restore old version file on newer version. It might be your QBB file is corrupted or something wrong with your QuickBooks 2018. You should try to install QuickBooks 2019 Pro Trial License and restore your QBB. If you got the same result, it is possible that your file is corrupted. You need to purchase a service to repair it. I could recommend you one later.
Just my 2 cents.
Attempting to restore company file from external hard drive. I keep getting a message that tells me the file is "Read Only'.
I have NOT had this problem before using this same external hard drive. I look at the file and "Read Only" is NOT checked
Thanks for joining the conversation and providing those details, @MRS72.
Since you made sure to remove the read-only attribute and continue to get the same result, let’s try copying the file to your desktop. Then, restore it from there.
Make sure to run QuickBooks as Admin when performing the following steps:
For more details, please take a look at this article: Create or restore a QuickBooks portable company file.
This information should help you get back up and running in no time.
Keep me updated on how this goes. I’m always here ready to help if you need anything else. Have a good one!
We can copy the backup in your desktop and restore the company file from there, bubbles12.
Let's restore the company file afterwards:
If the same thing happens, we can look for another file where we can create a backup. It's possible the file in your drive is corrupted. Then, restore it.
Keep me updated on how this works. Thanks in advance!