Data protect not working

Hi there, @dmdprince.

I'm glad to see you in the community. I can assist with information regarding Intuit Data Protect.

You need to check a few settings on the computer that IDP is set up on (preferably the server).

1. Check to see if the firewall is blocking the connection.
2. Add IDP in your trusted sites, in the security settings.
3. Make sure IBuEngHost.exe isn't running as a Windows user.
4. Verify that the file is running as a system.
5. See if QuickBooks and IDP are up to date.
6. Use the Intuit Data Protect Diagnostics tool.
7. Free up space in the IDP settings.

I've provided a link below with further information on each step.

https://quickbooks.intuit.com/learn-support/en-us/backup-data/can-t-back-up-with-intuit-data-protect...

If you need any further assistance, I'm only a click away.

NO. I have spent over 7 hours on the phone with support. They cannot get the software to work. Quickbooks is about to loose a 20+ year customer

Hello again, dmdprince.

I appreciate you reaching out to our Customer Care Support for help. I know the importance of getting this issue to be resolve as soon as possible. Now that you have me on this matter, let me provide you some workaround for fix.

This time, I recommend updating your QuickBooks Desktop account to the latest release. Here's how to accomplished:

1. In the Help menu at the top, select Update QuickBooks Desktop.
2. Click the Update Now tab, then scroll down to choose Data Protect.
3. Pick the Get Updates button.

Once done, update your Intuit Data Protect to the latest release. Here's what you'll need to do:

1. Look for the Intuit Data Protect icon in your task bar.
2. Right-click on the icon, then select About Intuit Data Protect.
3. Click the Update button.

You can visit this article Can't back up with Intuit Data Protect? if you're getting the same result.

Get back to me anytime you if have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Have a great day.