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Janet32
Level 1
posted
‎October 29, 2020 04:23 PM
last updated ‎October 29, 2020 4:23 PM

Desktop Pro 2020 shuts down after update

I have Desktop Pro 2020. 

Dialog box came on screen offering Update. I selected OK. 

It downloaded, restarted, etc. and now the program shuts down before completely loaded.

It starts to load, I get dialogue box showing Unrecoverable Error. I send Error Report. Then program shuts down.

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1 Comment
JessT
QuickBooks Team
QuickBooks Team
‎October 29, 2020 05:17 PM

Desktop Pro 2020 shuts down after update

Hi Janet,

 

We'll suppress your desktop so you can open your company files.

 

I'll be sharing with you the article to troubleshoot unrecoverable errors. Please follow the steps in Step 2 under Solution 1 down Solutions 4. You can check this out: Unrecoverable Error General Troubleshooting Steps.

 

Please let me know how the steps work for you.

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