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Level 1

desktop to online export creating duplicate company file

I have tried to export a desktop company file (QB Accountant 2018) to a newly created client quickbooks company opened through my QBOA  bot through my accountant login and through an admin user login and everytime I try to export it creates a new (duplicate) company file under the quickbooks user account.  I can't get it to upload to the existing company file. 

1 Comment
QuickBooks Team

desktop to online export creating duplicate company file

Hi there, blackink13

 

QuickBooks will ask if you want to select an existing company or create a new one when exporting your data. Make sure to choose the client's account in the drop-down arrow. You can see the screenshots in Step 3.3 of this Help article: Convert QuickBooks Desktop File To QuickBooks Online

 

However, if you can't see the drop-down to select the existing company, please contact our phone support. They can double-check why you're not able to export your data to the correct company.

 

Open this article, then scroll down to the Connect with a QuickBooks Expert section to get our contact details: Get Help With QuickBooks Online

 

I'll get back here if you have other questions. Just leave a reply below or start a new thread. Thanks!

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