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Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Is there a workaround?

Solved
Best answer 12-10-2018

Best Answers
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QuickBooks Team

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Hello sales,

It depends on the QuickBooks Desktop version. Here are the Desktop versions and the Internet Explorer versions they're compatible to:

  • QuickBooks Desktop 2017 - Internet Explorer 11
  • QuickBooks Desktop 2016 - Internet Explorer 11, 10, and 9.
  • QuickBooks Desktop 2015 - Internet Explorer 11, 10, and 9.
  • QuickBooks Desktop 2014 - Internet Explorer 10 (R3 and later), 9, 8, and 7.

QuickBooks Desktop is compatible to Internet Explorer. Currently, it's the only web browser QuickBooks can integrate to. QuickBooks may work using Chrome, however, you might encounter some issues. I'd suggest sending feedback. Just go to the Help menu, click Send Feedback Online, then choose Product Suggestion. Requests entered there will be considered by the software engineers for inclusion in future updates.

Feel free to reach out if you need something else. Thanks! 

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14 Comments
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Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

I can't find an internet Explorer 11 that is compatible with server 2088 R2, Can you help?
Highlighted
QuickBooks Team

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Hello sales,

It depends on the QuickBooks Desktop version. Here are the Desktop versions and the Internet Explorer versions they're compatible to:

  • QuickBooks Desktop 2017 - Internet Explorer 11
  • QuickBooks Desktop 2016 - Internet Explorer 11, 10, and 9.
  • QuickBooks Desktop 2015 - Internet Explorer 11, 10, and 9.
  • QuickBooks Desktop 2014 - Internet Explorer 10 (R3 and later), 9, 8, and 7.

QuickBooks Desktop is compatible to Internet Explorer. Currently, it's the only web browser QuickBooks can integrate to. QuickBooks may work using Chrome, however, you might encounter some issues. I'd suggest sending feedback. Just go to the Help menu, click Send Feedback Online, then choose Product Suggestion. Requests entered there will be considered by the software engineers for inclusion in future updates.

Feel free to reach out if you need something else. Thanks! 

View solution in original post

Highlighted
Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

In have QB Desktop 2015 & IE 10, but QB's keeps telling me I have to upgrade to IE 11... but I only use Chrome.  What's the issue?
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Level 15

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

In Windows 10, you have to Enable IE. You never have to use it and you won't see it; QB uses it for Internal needs. For instance, if you are here on the internet forum from within your QB program, it uses IE "protocol" for the connectivity.

For W10, IE is part of Windows Features and not installed separately.

You can use anything you want for browsing. Even if You never browse the internet, QB uses IE Protocols.
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Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

I don't have W10... I have W7 Pro
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Level 15

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

@Christie

"In have QB Desktop 2015 & IE 10"

QB 2015 is reaching end of life May 2018:

<a rel="nofollow" target="_blank" href="http://support.quickbooks.intuit.com/support/DiscontinuationPlan.aspx">http://support.quickbooks.int...>

QB 2018 has been out since last Fall; it is time to update.
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Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Do I really need IE11? Why not chrome? I am having problems upgrading IE. I have W7

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QuickBooks Team

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Hello, arcemarisela.

 

QuickBooks may work with Google Chrome. Though, you might encounter issues. Internet Explorer is the only browser QuickBooks can integrate to.

 

You can check these articles about QuickBooks system requirements (depending on the version):

Reach out to us if you have other concerns. Have a nice day! 

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Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

I am having the same problem with Microsoft Server 2012 R2.  I downloaded the update and I can't get it to "take" and now my 2019 version of Enterprise won't open. 

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QuickBooks Team

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Hi cementcolors, 

 

Your Operating System (OS) is supported by your server. You'll want to further check on this article for more information: System Requirements For QuickBooks 2019 and Enterprise Solutions 19.0.

 

With regards to your company file not opening, it could be: 

  • There is a corruption on your hard drive.
  • You may have a damaged Windows operating system. 
  • Repeatedly double-clicking can prevent it from opening successfully. 

Please follow the given solutions when QuickBooks stops working or won't open.  

 

Let me know how this worked. I'd be glad to help you. 

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Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

I just finished upgrading to Windows 10, after now i cant connect Bank feeds - and from troubleshooting I feel it is linked to IE11. Because i cant log in to my bank from IE11 either - it gives me a black screen. After tons of research i saw to turn off Gpu Processing and that did not correct it. 

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QuickBooks Team

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Hello @Wdlowe,

 

I see that you've posted the same concern on a different thread. Also, my colleague has shared an answer in that thread. You can see the answer through this link: https://quickbooks.intuit.com/community/Banking/QB-Desktop-Pro-2019-Bank-Feeds/m-p/340071#M15761.

 

We also have our Help Articles page if you want to learn some "How do I" steps.

 

Please don't hesitate to let me know if you have any other questions or concerns. I'd be happy to help. 

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Level 1

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

ie is an invitation to have your system compromised how dobyoubrun without explorer. Little story ibwas hacked a year ago this aholio used quickbooks internet explorer and quickbooks updater tonstaybin my system. ans he used ie to betbthrough anyway piggy backing ie. im not installing ie because running orbnot quickbooks runs it which creates a portal. 

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Content Leader

Do I really need IE11? Why not chrome? I am having problems upgrading IE.

Hi there, @matty73.

 

I wanted to take a moment and thank you for sharing your story with us on the concerns of system security and fraudulent support. There's nothing we value more than the utmost protection of your business and their financial information, that's why QuickBooks is backed by world-class security technology, second to none. I encourage you to read more about our security mission statement here and rest assured that you and your data are always in the best hands with QuickBooks.

 

Should you ever run into any other fraudulent attempts to impersonate Intuit Support, please head to the link here at our Security Blog to learn more about how you can protect yourself and report these individuals.

 

Please don't hesitate to reach out to me here if there's anything else I can do to help you succeed, the Community will always have your back. Thanks for bringing us your concerns, have a safe and relaxing weekend ahead.

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