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Level 1

Emails errors for sales transactions?

 
4 Comments
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Moderator

Emails errors for sales transactions?

Hi there, @dedmondjrfred.

 

Thanks for posting this here in the Community. I'm here to help make sure that this is taken care of, but I have some questions about your concern first.

 

In order for me to provide you with the best resolution, may I know what specific errors you're getting when sending emails for sales transactions? Any additional details will be much appreciated.

 

I'll keep an eye to your response, @dedmondjrfred. Have a great rest of the day!

Highlighted
Moderator

Emails errors for sales transactions?

Hi, dedmondjrfred.

 

How's it going? I just to want to follow-u on you regarding this. Are you still having the same issue? If so, here's an article with the detailed steps on how to email sales forms directly to your customers from QuickBooks Online: https://quickbooks.intuit.com/community/Help-Articles/Email-sales-forms-directly-to-your-customers-f....

 

Thanks for being a part of our QuickBooks family. Please post again if you have any other concerns. Take care always!

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Level 1

Emails errors for sales transactions?

Specific Email Errors : Undeliverable and Bounce email.

Highlighted
Moderator

Emails errors for sales transactions?

This issue has been resolved, Mohan Edara.

 

Let's perform a few troubleshooting steps to make sure you're able now to send an email.

 

First, if you recently imported QuickBooks Desktop data into a QuickBooks Online, we'll have to reset your email address.

 

  1. Click the Gear icon, and then select Account and Settings.
  2. In the Company tab, click the pencil (edit) icon on the Contact info section. Review each email address, then make changes if needed.
  3. Select Save and then Done.

 

Second, if the above steps doesn't apply to you, let's ask your customers to check their spam folders. If the email is still not found, clear and then re-enter your email address.

 

  1. From the Gear icon, select Account and Settings.
  2. Click the edit icon.
  3. Clear the Company email field and enter the desired address, even if it appears correct as is. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter).
  4. Select Save and then Done.
  5. Send yourself a test transaction.
  6. If you still don't receive the email, try using a different email address that has a different domain.

 

Lastly, if you still get the same thing, you may need to configure your mail server host names and IP addresses be added to your outgoing mail servers. You can see the full details of this step in this article: Solution 3: Configure server to accept QuickBooks Online mail server host names and IP addresses.

 

Let me know how these steps work on your end. I'm here to help you out!

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