We have several Error 15243 codes, which appears to be similar to this topic:
We tried reinstalling Quickbooks, and also tried the reboot.bat method. But neither has resolved the Error 15243 codes. Any suggestions? Thank you.
Error 15243 occurs when there's an interruption while updating payroll/QuickBooks, Xsvcustomauto. We have a few steps to try so we can fix it. I'll guide you along.
First, let's revalidate the service key. Here's how:
The program will revalidate the payroll subscription.
Then, let's repair QuickBooks. This fixes program related errors. Before doing the process, let's create a backup of our company file to avoid data loss.
Here's how to repair the program:
If the error still persists after trying the steps above, let's repair QuickBooks File Copy Service (FCS). Here's how:
Tag me if you need more help. I'll check your post from time to time.
We tried the various options, but none have resolved the issue.
Several of those options appear to be related to the Payroll software. We only installed Quickbooks Pro, and have not yet installed the Payroll portion. Should we install Payroll again? Thank you.
Hi there, xsvcustomauto.
Yes, you need to install and activate the Payroll service.
From the payroll preference setting, let's make sure to set to Full payroll. This way, you can add the service key.
Once done, from the Employees menu, select Payroll, and select Enter Service Key.
If you're still getting the error 15243, please repeat the troubleshooting steps provided in the response above.
You can also reach out to us so we can further help you fix the error. Here's how to reach us:
Give us a shout if you need anything else.