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faberdvm
Level 1

Error 355; There's a problem with my bank account connection.

 
3 Comments 3
Nick_M
QuickBooks Team

Error 355; There's a problem with my bank account connection.

Hello faberdvm,

I can help you out with this. What this means is that only partial info is pulled through from the Banks API (Application programming interfaces). If you're working in the Banking page, you can run a bank update to refresh the connection.

 Follow these steps:

 

1. From the left toolbar, select the Banking menu and click the Banking tab.
2 Click to highlight the account you're updating, then hit the Update button.

 

If that doesn't resolve your problem, follow these steps:

 

1. Open a private window.
2. Go to the Banking Menu then find the account that is not updating.
3. Click on the pencil icon then select Edit sign-in info.
4. Input the log in credentials, then click Update.

 

To learn more about online banking issues, check out this article: What to do if Bank transactions won't download or there's a bank error.

I hope this helps, if you need anything else, Let me know!

faberdvm
Level 1

Error 355; There's a problem with my bank account connection.

It did...for the moment.  But then I logged in today and the problem is back.  Could it be Cookies or Cache?

Nick_M
QuickBooks Team

Error 355; There's a problem with my bank account connection.

Hi faberdvm. 

 

It's possible that it could be your cache and cookies. Try clearing them and see if that resolves it. Follow these steps below:

 

1. Clear your browser's cache
2. Clear intuit-specific cookies from your browser

 

Depending on what browser you're using, follow this link for further details on the process.

 

This will resolve any future issues you experience. If you need anything else. I'm a few clicks away.

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