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Level 1

Error 6189

Just moved my QB Pro 2016 to new computer. Used Backup Local File to Dropbox then Restored Local File from Dropbox to C:\\Users\Claude\Documents\QuickBooks\ on new computer. I am getting Error 6189 when trying to open file. I have followed your instructions (https://quickbooks.intuit.com/community/Getting-Started/Error-6189-816-when-opening-a-company-file/m...) for dealing with this error for days but Error 6189 keeps coming back. How can I stop this error message for good?

3 Comments 3
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QuickBooks Team

Error 6189

Hi ckerno,

 

You're doing right about downloading your company file into your computer first and restoring it from there. You also got the right article to solve error 6189.

 

At this point, it's best if one of our phone agents can check your setup using their tools. That way, he or she can do in-depth checking and help you restore your file.

 

Please check out these steps to find their number:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select Pro or Premier.
  4. Choose QuickBooks Setup & Navigation and File Setup & Management.
  5. Scroll down and click on Get Phone Number.

We're just right here if you need anything else.

Highlighted
Level 1

Error 6189

I figured out the problem and QuickBooks support should add it to the page about Error 6189.

 

If you keep the company file in any cloud folder such as Dropbox, OneDrive, Google Drive or iCloud Drive, you may get "file sharing Error 6189" from time to time when you try to open it. Move the company file to your C drive in a folder that is not part of any Cloud folders. I did that and Error 6189 has not reappeared. 

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Level 1

Error 6189

This is exactly right! Intuit should know this and mention the problem prominently. It appears any kind of cloud sync setup can interfere with the sharing logic within QuickBooks. This is not hard to find and even if  you can't fix it, you should let users know about it. Please!

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