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Level 1

Error code 6189 816

I'm getting error code 6189 and 816 "Quickbooks can't open your company file" when I try to open my company file about once out of ever 5 times rough estimate.   Rebooting my machine solves the problem but very annoying.   

 

The suggestions offered to prevent it in the future when I click on "tell me more" are not applicable.  The company file is NOT stored on a network or in a file sharing location.   There are NO other users accessing the file (other users exist in the company file but they have not opened the file in 2 years and never will again).     I do backup the backup files to a google drive location but opening the company file should be independent of where the backups are.   I don't understand why the file would get locked up.  

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Moderator

Error code 6189 816

Glad you're here in the Community, @somerlandlord.

 

Thanks for sharing the complete details of your concern and what you've done to fix this. Let’s do other steps to completely get rid of this error you're receiving QuickBooks.

 

This falls into our lists of -6000 errors when opening a QuickBooks company file and happens to both local and network setups. While rebooting your computer helps fix the issue, here are some other steps that can eliminate this error. Please be sure to update your QuickBooks Desktop, and run the QuickBooks File Doctor before performing any of the following steps.

 

The first step is to rename the .ND and .TLG files. Renaming these will not cause you to lose QuickBooks data. These files are automatically re-created when you open your company file. Here's how:

 

1. Open the folder that contains your QuickBooks company file.

2. Look for the same file name as your company files but with extensions .ND and .TLG.

     a. company_file.qbw.nd.

     b. company_file.qbw.tlg.

3. Right-click each file and select Rename. Add the word OLD at the end of each file name (Example: company_file.qbw.nd.OLD).

4. Reopen QuickBooks and try to sign in to your company file.

 

If the issue persists, you can check out this article for additional troubleshooting steps (Proceed to solutions 2-5 under You are opening the file locally): Resolve Error -6000, when opening a company file.

 

That should get you fixed right up! But if your receiving the same results, please let me know right away by leaving a comment so we can try other steps to get this working for you. I want to make sure this is fix. Take care and have a good one.

Highlighted
Level 1

Error code 6189 816

Hi,

I'm getting this error and have followed instructions at several of these links to no avail.

I upgraded from QB desktop 2015 to QB desktop 2019.  I was able to access the new 2019 file once (maybe twice) but now I get the -6189, -816 when attempting to open my company file.  First it asks for the password of course.  The correct password results in the error.  The wrong password results in a password error.

 

I have put QB32. exe and some other files in windows firewall inbound and outbound rules.  Should I put ALL QB executables in there?

 

I would like to test a sample QB file but I can't find any.  Where can I find them?   They're not in my installation and I can's seem to find them googling.

 

My virus software is AVIRA which refers to windows firewall for firewall functions.  I can't seem to find any whitelisting within AVIRA.

 

My file is on a google synced drive.  So, it's also on my hard drive.  I put a copy in "Documents" which, upon opening, returns the same error.

 

I attempted to restore a QBB file but that returned the same error once it created the new QBB file.

 

I am running QB Database Server Manager per recommendations.  Not sure why I'd need that.  I'm a lone user.

 

Here are the articles I've read and followed to no avail:

https://community.intuit.com/articles/1764132-error-6189-816-when-opening-a-company-file

https://community.intuit.com/articles/1763105-configure-firewall-and-internet-security-settings-for-...

https://community.intuit.com/articles/1771710-resolve-error-6000-when-opening-a-company-file

 

Any help would be appreciated.  (I have 15 years of data in that QBB.)

 

Thanks.

Highlighted
Moderator

Error code 6189 816

Hello there, PWlowa.

 

Thanks for posting your question here in the Community. I'm here to get you pointed in the right direction for fixing the error -6189, 816.

 

I appreciate the detailed information you posted above about the steps you did on your end. To make sure this gets taken care of, we need you to give us a call. Our Phone Support Team need's to perform further troubleshooting to get rid of the error when you open QuickBooks.

 

To pull up your account in a secure environment, they need to verify your private information. Please reach them through the outlined steps below:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks Desktop version.
  4. Select a topic.
  5. Click the Get Phone Number option.

Please make sure to let me know how it goes by posting a comment below. The Community team is always to help you out.

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Level 1

Error code 6189 816

Thanks very much.  I've called once and after waiting 10 minutes got cut-off.   I'll try again.  If the solution is clear, I'll post it here for others.

 

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Level 2

Error code 6189 816

Did you ever get a solution?

Highlighted
QuickBooks Team

Error code 6189 816

Hello there, Wendy8888.

 

Have you tried to process the troubleshooting steps provided by my colleague FritzF? If the error still persists, I encourage to contact our QuickBooks Desktop Technical Support Team. They have additional tools to perform other troubleshooting to resolve this error. 

 

You can reach our technical support by following the steps provided by AlcaeusF on his post above. 

 

Please let us know how it goes by clicking the Reply button below. We're always got your back! 

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Level 2

Error code 6189 816

none of these solutions work!!!  I spent 2 hours on the phone with support to fix most of my files last month, but one is still not working.  I have ZERO time to go through this again.  I need to do my client's 2018 books and issue his 1099's in less than a week!!

Highlighted
Moderator

Error code 6189 816

Let me join in on the thread, Wendy.

 

The error usually occurs if you're accessing your company file through a network drive, or file sharing service (such as DropBox, SugarSync, etc.). Encrypting your company file can also trigger this error.

 

I've encountered this error, too, and was able to resolve it through these steps.

  1. Restart your computer. If you're using a server to access the company file, you can restart it as well.
  2. Open QuickBooks and update it to the latest release.
  3. Once the update is complete, close your QuickBooks.
  4. Reopen QuickBooks and access your company file.

If you have an encryption software, I'd recommend disabling it. You can reach out to your encryption software's support if you're unable to do it yourself.

 

Let me know how this goes.

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Level 2

Error code 6189 816

Out of all the most ridiculous things I was told to try, this one worked. I am not on a network and do not encrypt my files. I didn't have any updates to install, but selected update now anyway.  Closed QB, re-opened and voila - my company file opened.  THANK YOU!! THANK YOU!!

Highlighted
QuickBooks Team

Error code 6189 816

Thanks for getting back to us, Wendy8888.

 

I appreciate you for providing the information on how you resolved this issue. This will surely help other users who encounter this error. Please know that you're always welcome to post if you have any other concerns. Community team will always here to help you out.

 

Wishing you and your business continued success. 

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