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sti4888
Level 1

Error code 81594

 
10 Comments
Anna S
QuickBooks Team

Error code 81594

Nice to have you here in the Community, @sti4888.

 

Based on the error code you provided, I assume you're trying to resubscribe to your QuickBooks Online account. The code 81594 refers to a company address error within your company. The good news is the fix only takes a few clicks:

 

  1. Go to the Gear icon and select Account and Settings.
  2. Choose the Company tab and scroll down to the Address section.
  3. Press the Pencil icon and change the address to a random address. (ex: Disneyland's address)
  4. Hit Save.

 

After the address saves, go back and enter the correct company address. This will allow the program to re-register your address. Now you can update your billing info, so you can activate your account and get back to business.

 

Feel free to drop a line below if you have any other questions. I'm always here to lend a helping hand.

ISAAC OLUJOSHUA
Level 1

Error code 81594

Hello Anna,

 

The recommended seems not to work for me. 
I'm really frustrated here. I keep getting this message below:

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:-81594)

 

Please help

Catherine_B
QuickBooks Team

Error code 81594

We can try performing a few browser troubleshooting steps, ISAAC OLUJOSHUA.

 

The error code 81594 usually appears when you'll be re-subscribing to QBO and the system detects that the address is incorrect as my colleague shared. After you've made changes to your business information and the same thing happens, a browser-related issue might have caused the error. 

 

Try logging in to your account and make changes to the business address from there and then resubscribe. If you're able to do it without any errors, you can switch back to the main browser and clear the cache. Other supported browsers can also help you get rid of these errors. 

 

Let me know if you have other questions and how this works. I'm just here to help. Take care!

Takataka
Level 1

Error code 81594

I'm also very frustrated by this. I've tried changing our company address and clearing cache and cookies, and it still refused to process the payment.

Does the company address have to be the same as the debit card billing address? Can I use my personal card which has a different billing address from the company address?

MariaSoledadG
QuickBooks Team

Error code 81594

Allow me to join on this thread so I can add some information about the billing address that you're going to use to successfully resubscribe to QuickBooks Online, Takataka.

 

You'll have to make sure your credit card address matches the address in your QuickBooks settings. To double-check your QuickBooks address, you can follow the steps provided by my colleague @Anna S.

 

You can also use a personal credit card and get reimbursed later. In addition, you'll have to use a credit or debit card for QuickBooks Online Subscription with a US-based billing address. Accepted cards include Visa, Master Card, American Express, and Discover. 

 

For reference, you'll want to change your business information or tax information in QuickBooks. Please visit this article: Change Your Business Name, Contact info, or EIN in QuickBooks Online.

 

Let me know if you have any questions about credit or debit cards in QBO. I'll always make sure to get back to you. Have a nice day!

81594chief
Level 1

Error code 81594

I can not wrap my head around quickbooks idea behind locking its customers out over this issue. This isn't a one time issue. My business is sitting idle over this weekend because this stupid issue. No phone support. tried the chat, no body got back to the entire day. 

Adrian_A
Moderator

Error code 81594

The error message has been investigated, 81594chief.

 

It isn't the kind of experince that we want you to encounter.

 

Our engineers are still on hands on identifying what causes the error message. Rest assured, once an update is available, either my colleagues or I will reply to this thread.

 

I also recommend reaching out to our Phone Support team so you'll be added as one of the affected users. You can contact them by clicking the ? Help icon. Then, you can enter Error message 81594 as your keywords.

 

Once this is fixed, you can check this reference on how to resubscribe your account: How to resubscribe or reactivate QuickBooks Online.

 

 

I appreciate your patience while we're working to have this issue a permanent fix. Keep safe!

Tjones97
Level 1

Error code 81594

This is beyond ridiculous!  Talked to 17 different people in an 7 hour period trying to deal with this mess.  Tried 3 different browsers, 3 different devices, 3 different credit cards, 2 different debit cards, 3 different bank accounts and still the same darn error message.  After tons of transfers over to a "specialist" no one is able to help.  This is unacceptable, and I can't run payroll to pay my contractors!!!!!!  This needs to be addressed now and as I see on this thread it has been months and nothing!  

BettyJaneB
QuickBooks Team

Error code 81594

I appreciate you for reaching out to the Community, @Tjones97.

 

I can see the importance and urgency of being able to resubscribe to your account so you can get back to business.

 

I'd like to inform you that we currently have an ongoing issue, wherein customers received the error code 81594 when updating details/resubscribing with QBO. The INV-56815 is still in progress and our engineers are still working to identify the root cause of this matter.

 

Once any updates about this hurdle are made available, rest assured you'll be notified since you've contacted them already. 

 

Your patience and understanding in this situation are much appreciated.

 

Get back to me here if there's anything else that I can assist you with.

flopcat98
Level 1

Error code 81594

I have a client with the problem and I am pretty sure the issue is that he is not listed as authorized to make financial changes.  His book keeper who originally set up the program was and he is no longer in contact with her.

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