Hi I need some help, as I am just installing this QB Pro 2018 to replace QB Pro 2008
Attached are screen shots in a PDF, that shows all the steps I went thru under Windows 7
After completely removing QB Pro 2008 and deleting
(or renaming intuit directories to xintuitold )
and I removed registry entries. And I rebooted, So I believe it was a clean uninstall , and way back in the day we took a few credit card payments using QB. But we ceased that activity permanently years ago in our company file. I even called into QB Support to stop that service years ago. So now I am on QB Pro 2018 and I ran the QB File Doctor (all firewalls turned off, no anti-virus running, and I'm in Admin mode)
That went well and said my company file was upgraded and accepted by QB 2018.
But QB thinks I still have a "Store" and is thinking I accept credit cards. We do not want to accept credit cads and we do not want to change passwords every 90 days. So we didn't setup a complex password to protect customers sensitive data, and this password issue is a major headache for my CPA. I ignored this software request and
So I am getting Error codes -6000 -1074 . What is the solution here? I don't want STORE transactions and we don't accept credit cards. It seems like the company file "remembered" that we once upon a time 10 years ago accepted a few credit cards....
Please if anyone can help.....
I'd like to add that aside from credit card details the following Personal Identifiable information will require you to create and update your password regularly:
About the error, which page did you encounter it? Do you still have an option to enter a password? A screenshot of the page with the error would be a lot helpful.
Thanks in advance for your reply.
Hi there, tonyisme.
I appreciate you getting back to us and sharing the screenshots of the error you're getting when opening the company file. Allow me to help share some additional troubleshooting steps to get this straightened out.
Let's start with opening a sample company file. This way, we can verify if the problem possibly lies with your company file or the QuickBooks application. If a sample company file does not open and instead returns an error, it is an indication that the QuickBooks installation is damaged and should be repaired.
If you got it to work, let's try copying the QuickBooks file on the Desktop. This is to verify if there's a problem with the location of the company file or the file damaged.
If the file opens while it is saved on the desktop, it means the location is probably damaged, it exceeded the file system path limitation. If the file still did not open after changing its location, it is possible the file is damaged.
Since the company file did not open even when it was moved to a different location, you can restore a backup copy of your company file to check if the problem is with the current company file (.QBW).
If you get the same result, I recommend reaching out to our Customer Care Support. They have tools like screen share to get this resolved quickly.
Stay in touch how things go once you've tried the steps above. I'll be happy to help you further. Have a great day ahead.
Hi Mary Grace,
My company file is not damaged,
and the QB 2018 forced me to put a "store or financial/merchant password" but my company doesn't accept credit cards and we don't use QB Pro Desktop to do financial transactions. We don't use Merchant Services. I didn't want to have to change passwords every 90 days.
I am able to open the checking account and see the entries.
Back in the day, it appears QB 2008 "did something" to my company file after we had the brief "merchant services" service. It appears it is some kind of permanent flag or some kind of special encryption because now QB 2018 thinks my company file contains sensitive client details, SSN, credit card info.. but my company file does not have all that.
So it appears every future QB upgrade will treat my company file like a Merchants company file.
Am I wrong about this?
Hi there, tonyisme.
Your company is required to enter a password as well as to change it every 90 days if you have the following:
If you have recorded any credit card transactions in QuickBooks, you might want to remove them to stop the password requirement. Before doing so, please consult your accountant since this will affect your financial reports.
Also, please know that removing the EIN will affect your tax reporting.
For more information about the password requirement, you can check this article: Password security for QuickBooks Desktop.
Should you have other questions or concern, feel free to leave a comment. Thanks.