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mattsand
Level 1

Error: FAIL Server returned error 500

Going from desktop to on line installation, get Error: FAIL Server returned error 500.  Performed the suggested repair, validate, Doctor file fixing, at least twice each, still get error.  No indication of any file errors on desktop.

1 Comment 1
JamesDuanT
Moderator

Error: FAIL Server returned error 500

Hello there, mattsand.

 

Based on the details you've provided, I believe you've already followed the steps on how to fix data damage through this article: Fix Data Damage on your QuickBooks Desktop Company File.

 

Here's also a related article about fixing errors when converting your data: How to Fix Errors When Converting from QuickBooks Desktop to QuickBooks Online.

 

I'd recommend contacting our Technical Support Team since you're still experiencing the same error message. Make sure you contact them during the support hours.

 

You can always get back to us if you need anything else.

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