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Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

I recently bought a new MacBook and had transferred all of my data over to the new laptop from the old.  This error message started at that point and I have been unable to back up my QB files.  Everything else in QB appears to be working fine.  Any ideas?

19 Comments
Moderator

Hi there, eet1. Let me get you back in business today by...

Hi there, eet1.

Let me get you back in business today by sorting this out.

Are you trying to transfer your data from your old MacBook to a new one? If so, let's run the Verify and Rebuild Utility Tool since it can usually fix issues like this. 

To run the rebuild utility:

  1. From the File menu, click on Utilities.
  2. Select Rebuild Data.

To run the verify utility:

  1. From the File menu, click on Utilities.
  2. Select Verify Data.

Keep me posted on how things go once you've tried the steps. Thank you. 

Not applicable

Thank you for your reply!  I already transferred my data...

Thank you for your reply!  I already transferred my data from one laptop to the other.  I have been adding more transactions to the transferred file already.  Everything seems to have transferred just fine.  However, when I close the application, it tries to create a back-up.  And that error message I mentioned is the one that comes up.  So it is not backing up.  Are you sure you want me to proceed with your instructions?  To rebuild the data?
Not applicable

Also, I just "verified the data" and it said there are no...

Also, I just "verified the data" and it said there are no errors.
Not applicable

O.K. I created a copy of my most recent file and then I r...

O.K. I created a copy of my most recent file and then I rebuilt the data and verified it.  I am still unable to create a back up.  The same error message appears.
Moderator

Thank you for letting me know, @eet1. We’ll do a few ste...

Thank you for letting me know, @eet1.

We’ll do a few steps to get this sorted out.

First, to single out this issue, let's use a sample file in your QuickBooks and create a backup copy from there. If this works fine using a sample file, let's rebuild your company file.

If you're still getting the same error when backing up the sample file, let's try creating a different Admin user on your Mac computer.  This is to determine if you have some system issues that prevent the software from creating a backup copy.

Let's give this a shot and let me know on how this turns out.

Not applicable

The sample file I created worked.  It was able to back it...

The sample file I created worked.  It was able to back it up.  Or at least, I didn't get an error message.
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Just to clarify, I created a sample file and I was able t...

Just to clarify, I created a sample file and I was able to back it up.  I am still unable to back up my company file that I transferred from my other laptop.    Did you want me to create a different Admin user on my computer?  You said only do that if the back up sample file didn't work.
Not applicable

Just to clarify, the sample file I created worked but my...

Just to clarify, the sample file I created worked but my company file will not allow me to back it up.  Also, I created a new admin user but the company file is not accessible in order for me to see if I can back it up there.
Established Community Backer ***

If you are running High Sierra check your company file na...

If you are running High Sierra check your company file name from a finder window, if there are any commas remove them and try the backup.
Not applicable

I'm running El Capitan 10.11.6.  No commas in the name....

I'm running El Capitan 10.11.6.  No commas in the name.  Thank you for trying.
Established Community Backer ***

Your working file is in your documents folder?

Your working file is in your documents folder?
Not applicable

It was in my Quickbooks Folder which is within my documen...

It was in my Quickbooks Folder which is within my documents folder.  I moved it so that it was in my documents folder without being in another folder.  Still, no back up possible. Same error message.
Not applicable

When I transferred all of my data to my new laptop, I re-...

When I transferred all of my data to my new laptop, I re-organized everything. Is it possible I threw something out in the trash that I shouldn't have?  Or somehow in this reorganization, I messed up something?  I'm not sure if that helps at all.
Established Community Backer ***

Stand by.

Stand by.
Established Community Backer ***

Go into QuickBooks->Preferences and click on backup.  Wha...

Go into QuickBooks->Preferences and click on backup.  What backup directory do you have selected? Is that directory still available? What happens if you change the directory to your Documents folder?  (I like to use my iCloudDrive folder so the backups are automatically copied to Apple's servers, but start with the Documents folder).
Not applicable

The Quickbooks folder was already selected as the back-up...

The Quickbooks folder was already selected as the back-up destination.  I changed it to documents and unclicked "overwrite last back up" in case it couldn't find the last back up and that was the problem.  After doing both of these things, the same error message appears unfortunately.  Thank you so much for your thoughts.  Keep them coming.  : )
Established Community Backer ***

There was an issue way back in El Capitan I think where A...

There was an issue way back in El Capitan I think where Apple's disk image calls weren't estimating the correct size for the backup. We added a fix for that. Have you run QuickBooks->Check For Updates and applied all updates?
Not applicable

I checked for updates and it says I'm up to date.

I checked for updates and it says I'm up to date.
Established Community Backer ***

Have you rebooted your machine holding down the shift key...

Have you rebooted your machine holding down the shift key? That may disable something that is interfering. Other than that I'm running out of ideas. You can always just make a copy of the company file in the Finder (and you should - just to have a backup).

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