I recently bought a new MacBook and had transferred all of my data over to the new laptop from the old. This error message started at that point and I have been unable to back up my QB files. Everything else in QB appears to be working fine. Any ideas?
Hi there, eet1.
Let me get you back in business today by sorting this out.
Are you trying to transfer your data from your old MacBook to a new one? If so, let's run the Verify and Rebuild Utility Tool since it can usually fix issues like this.
To run the rebuild utility:
To run the verify utility:
Keep me posted on how things go once you've tried the steps. Thank you.
Thank you for letting me know, @eet1.
We’ll do a few steps to get this sorted out.
First, to single out this issue, let's use a sample file in your QuickBooks and create a backup copy from there. If this works fine using a sample file, let's rebuild your company file.
If you're still getting the same error when backing up the sample file, let's try creating a different Admin user on your Mac computer. This is to determine if you have some system issues that prevent the software from creating a backup copy.
Let's give this a shot and let me know on how this turns out.
Let's create a backup of your company files, Jester5242.
The QuickBooks for Mac version has a built-in disk utility that your software uses to create a DMG (image) file when backing up your data. An unexpected behavior happens when the backup location is no longer accessible.
If it didn't make any difference, I suggest reaching out to our customer care support so a live agent can take a better look at this.
The Community is available 24/7 to help you. Feel free to visit us if you have other concerns. Take care!
To add to this thread...we had the same exact issue with failed backups on QB2021 for Mac. We found out we had an old Mac Server app installed in the Applications folder. Once we removed the server app and corresponding preferences file, this fixed the QB 2021 for Mac Backup issue. I hope this helps everyone.
I am also having this same issue. Using QB Mac 2019 and Server both up-to-date. Also using MacOS 11.2.3.
Just noticed that I haven't had an auto-backup since July 1st. Not sure what has happened. Had it set up where it would backup to my iCloud account every 2 hours.
Every backup attempt has failed since then. Restart has not fixed the issue. Also rebuilt and verified the data and that did not help anything.
I have had it backup when I quit Quickbooks and it backed up in the correct location as it normally does, but a normal backup manual attempt fails.