I recently bought a new MacBook and had transferred all of my data over to the new laptop from the old. This error message started at that point and I have been unable to back up my QB files. Everything else in QB appears to be working fine. Any ideas?
Hi there, eet1.
Let me get you back in business today by sorting this out.
Are you trying to transfer your data from your old MacBook to a new one? If so, let's run the Verify and Rebuild Utility Tool since it can usually fix issues like this.
To run the rebuild utility:
To run the verify utility:
Keep me posted on how things go once you've tried the steps. Thank you.
Thank you for letting me know, @eet1.
We’ll do a few steps to get this sorted out.
First, to single out this issue, let's use a sample file in your QuickBooks and create a backup copy from there. If this works fine using a sample file, let's rebuild your company file.
If you're still getting the same error when backing up the sample file, let's try creating a different Admin user on your Mac computer. This is to determine if you have some system issues that prevent the software from creating a backup copy.
Let's give this a shot and let me know on how this turns out.