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Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

I recently bought a new MacBook and had transferred all of my data over to the new laptop from the old.  This error message started at that point and I have been unable to back up my QB files.  Everything else in QB appears to be working fine.  Any ideas?

19 Comments
Highlighted
Moderator

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Hi there, eet1.

Let me get you back in business today by sorting this out.

Are you trying to transfer your data from your old MacBook to a new one? If so, let's run the Verify and Rebuild Utility Tool since it can usually fix issues like this. 

To run the rebuild utility:

  1. From the File menu, click on Utilities.
  2. Select Rebuild Data.

To run the verify utility:

  1. From the File menu, click on Utilities.
  2. Select Verify Data.

Keep me posted on how things go once you've tried the steps. Thank you. 

Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Thank you for your reply!  I already transferred my data from one laptop to the other.  I have been adding more transactions to the transferred file already.  Everything seems to have transferred just fine.  However, when I close the application, it tries to create a back-up.  And that error message I mentioned is the one that comes up.  So it is not backing up.  Are you sure you want me to proceed with your instructions?  To rebuild the data?
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Also, I just "verified the data" and it said there are no errors.
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

O.K. I created a copy of my most recent file and then I rebuilt the data and verified it.  I am still unable to create a back up.  The same error message appears.
Highlighted
Moderator

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Thank you for letting me know, @eet1.

We’ll do a few steps to get this sorted out.

First, to single out this issue, let's use a sample file in your QuickBooks and create a backup copy from there. If this works fine using a sample file, let's rebuild your company file.

If you're still getting the same error when backing up the sample file, let's try creating a different Admin user on your Mac computer.  This is to determine if you have some system issues that prevent the software from creating a backup copy.

Let's give this a shot and let me know on how this turns out.

Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

The sample file I created worked.  It was able to back it up.  Or at least, I didn't get an error message.
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Just to clarify, I created a sample file and I was able to back it up.  I am still unable to back up my company file that I transferred from my other laptop.    Did you want me to create a different Admin user on my computer?  You said only do that if the back up sample file didn't work.
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Just to clarify, the sample file I created worked but my company file will not allow me to back it up.  Also, I created a new admin user but the company file is not accessible in order for me to see if I can back it up there.
Highlighted
Level 8

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

If you are running High Sierra check your company file name from a finder window, if there are any commas remove them and try the backup.
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

I'm running El Capitan 10.11.6.  No commas in the name.  Thank you for trying.
Highlighted
Level 8

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Your working file is in your documents folder?
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

It was in my Quickbooks Folder which is within my documents folder.  I moved it so that it was in my documents folder without being in another folder.  Still, no back up possible. Same error message.
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

When I transferred all of my data to my new laptop, I re-organized everything. Is it possible I threw something out in the trash that I shouldn't have?  Or somehow in this reorganization, I messed up something?  I'm not sure if that helps at all.
Highlighted
Level 8

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Stand by.
Highlighted
Level 8

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Go into QuickBooks->Preferences and click on backup.  What backup directory do you have selected? Is that directory still available? What happens if you change the directory to your Documents folder?  (I like to use my iCloudDrive folder so the backups are automatically copied to Apple's servers, but start with the Documents folder).
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

The Quickbooks folder was already selected as the back-up destination.  I changed it to documents and unclicked "overwrite last back up" in case it couldn't find the last back up and that was the problem.  After doing both of these things, the same error message appears unfortunately.  Thank you so much for your thoughts.  Keep them coming.  : )
Highlighted
Level 8

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

There was an issue way back in El Capitan I think where Apple's disk image calls weren't estimating the correct size for the backup. We added a fix for that. Have you run QuickBooks->Check For Updates and applied all updates?
Highlighted
Level 3

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

I checked for updates and it says I'm up to date.
Highlighted
Level 8

Error message: "QuickBooks was unable to back up your company file. QuickBooks could not copy the company file." Thoughts?

Have you rebooted your machine holding down the shift key? That may disable something that is interfering. Other than that I'm running out of ideas. You can always just make a copy of the company file in the Finder (and you should - just to have a backup).

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