cancel
Showing results for 
Search instead for 
Did you mean: 
flya750
Level 1

Error upgrading QB 2014 Company file to Desktop Pro 2020

Hello,

 

I've been able to upgrade two company files, but one company file give me an error right way that says

"Something went wrong with updating your credentials, please login again to continue"

 

Any ideas?

10 Comments 10
Candice C
QuickBooks Team

Error upgrading QB 2014 Company file to Desktop Pro 2020

Good Evening, @flya750

 

I can help by pointing you in the right direction about how to upgrade your company file without any error messages standing in the way. To fix this problem, you'll need to reset the admin password on the 2014 version first and then try to upgrade it afterward. Here's how: 

  1. Open QuickBooks. 
  2. Go to the Company menu. 
  3. Hover over Set up users and passwords
  4. Select Change your password
  5. Make sure Admin is already in the "User Name" box and then type in the new password. 
  6. Press Confirm to save the new password. 

It's that easy. Learn more about admin and user passwords through this link. This is an additional link that can help you with your upgrade.

 

I'm only a comment away if you have any more questions. Happy Friday Eve!

flya750
Level 1

Error upgrading QB 2014 Company file to Desktop Pro 2020

I tried changing the password first and it didn't work.

 

I even used the password reset tool.

 

 

flya750
Level 1

Error upgrading QB 2014 Company file to Desktop Pro 2020

So I've tried changing the password first?

 

The upgrade process says its running, it does a backup and then does the upgrade.. and says FINSIHED!

 

Once you click on FINISHED, it crashes and says failed to upgrade credentials...

 

I get errors like this in the Windows Event log

 

An unexpected error has occured in "QuickBooks Desktop Pro 2020":
Connection Error:Invalid user ID or password

 

 

 

ShiellaGraceA
QuickBooks Team

Error upgrading QB 2014 Company file to Desktop Pro 2020

aHello @flya750,

 

I'd like to route you to the right support in getting this error fixed. You can contact our data services team. Let me guide you on how to reach out.

 

  1. In your QuickBooks, go to Help then QuickBooks Desktop Help.
  2. Scroll down towards the bottom and click Contact Us.
  3. Enter a brief description of the error, then Continue.
  4. Choose Talk to a Specialist.

Our data services team can help you use the Auto Data Recovery to fix your company file.

 

You can also check these handy articles for your reference.

 

 

Stay in touch if you need help with anything else. It's a pleasure to help you. Thanks for dropping by and have a great day.

Fiat Lux - ASIA
Level 15

Error upgrading QB 2014 Company file to Desktop Pro 2020

@flya750 

Try running the verify and rebuild tool. If the error still persists, call and ask Intuit Data Service to fix it as mentioned by ShiellaGraceA. Should you need to resolve it in due course, consider purchasing a 3rd party file recovery service.  

Amy_2022
Level 1

Error upgrading QB 2014 Company file to Desktop Pro 2020

Did you ever get this resolved? I was working with QB for 2 hours and it’s still not working. 

Fiat Lux - ASIA
Level 15

Error upgrading QB 2014 Company file to Desktop Pro 2020

@Amy_2022 

Do you need to upgrade your company file from QBD 2014 to 2020, or else?

Susanlynnmiller
Level 2

Error upgrading QB 2014 Company file to Desktop Pro 2020

I've been having this same problem today upgrading from QBDT 2015 to QBDT 2019.  I did the rebuild and verify data, changed the password in the 2015 file and still get the same message 'something went wrong while upgrading your credentials'.

 

Has anybody gotten any resolve on this issue??

Adrian_A
Moderator

Error upgrading QB 2014 Company file to Desktop Pro 2020

I appreciate the steps you've done to resolve the error message, Susanlynnmiller.

 

Since the same thing persists after running some troubleshooting steps, I'd recommend reaching out to our phone support team. An agent can do a screen share with you and investigate the error further.

 

You can contact them through the Help menu and select QuickBooks Desktop Help/Contact Us.

 

You can browse these articles for more resources in managing your QuickBooks login files:

 

 

You can always mention my name whenever you have questions logging into your file.

Fiat Lux - ASIA
Level 15

Error upgrading QB 2014 Company file to Desktop Pro 2020

@Susanlynnmiller 

Try opening the sample file on your QBD 2015, create a backup file, and restore it on your QBD 2019.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up