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Errors installing Quickbooks Online Windows app

I am providing IT support to a Quickbooks Online user at my company. I am assisting them with installing the Windows app for Quickbooks Online, but it gives an error indicating that "This app has been blocked by your system administrator" after going through the process to begin installation, despite me running the EXE file as a windows administrator.

 

I have attempted to extract the files within the EXE file with the idea that I could manually install the app, and that results in an uninstaller file, and a $PLUGINSDIR. 

 

Where should this directory be placed such that we could run the app that way?

Solved
Best answer a month ago

Accepted Solutions
QuickBooks Team

Re: Errors installing Quickbooks Online Windows app

Hello there, @DGoth.

 

Thanks for letting me know about the process that you've tried upon installing the QuickBooks Online App. The "This app has been blocked by your system administrator" error that you received will usually occur if an administrator has deployed an application control policy (AppLocker) on the computer.

 

To allow the Microsoft Store app to run, the domain administrator can use AppLocker to edit application control policies by using one of the following methods:

 

  • Create a default rule that allows all Microsoft Store apps.
  • Make rules that allow individual Microsoft Store apps.

On the other note, upon installing the app make sure your system meets the system requirements. To give you more insights about the installation process, please see this link: 

QuickBooks Online App.

 

Don't hesitate to reach back out to me if there's anything else you need with QuickBooks. I'm always ready to help. Take care!

View solution in original post

1 Comment
QuickBooks Team

Re: Errors installing Quickbooks Online Windows app

Hello there, @DGoth.

 

Thanks for letting me know about the process that you've tried upon installing the QuickBooks Online App. The "This app has been blocked by your system administrator" error that you received will usually occur if an administrator has deployed an application control policy (AppLocker) on the computer.

 

To allow the Microsoft Store app to run, the domain administrator can use AppLocker to edit application control policies by using one of the following methods:

 

  • Create a default rule that allows all Microsoft Store apps.
  • Make rules that allow individual Microsoft Store apps.

On the other note, upon installing the app make sure your system meets the system requirements. To give you more insights about the installation process, please see this link: 

QuickBooks Online App.

 

Don't hesitate to reach back out to me if there's anything else you need with QuickBooks. I'm always ready to help. Take care!

View solution in original post

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