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Level 1

Every time I create a new project and try and log a expense or invoice I keep getting an error that says, "Sorry, an unexpected error has occurred. Please try again."

 
3 Comments
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Moderator

Every time I create a new project and try and log a expense or invoice I keep getting an error that says, "Sorry, an unexpected error has occurred. Please try again."

It's great to see you, @adam34,

 

We currently have an ongoing investigation with the error message on the Projects window. Our engineers are running some diagnostics to identify what's causing this unexpected hitch to provide a permanent and timely fix.

 

If you haven't contacted our Phone Support Team, I suggest doing so. They can add your account to our notification list to receive live updates when fix is available. Provide the investigation number INV-38910.

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

In the meantime, open your account in Private mode and see if it works for you. This method prevents cookies from being stored on your computer, making it a great place to identify browser problems.

 

Use these keyboard shortcuts depending on the browser you're using:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Internet Explorer: press Ctrl Shift P
Safari: press Command Shift N

 

If it works, clear the browser's cache. This removes the history or log of sites so you can start with a clean slate.

 

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know by dropping a comment below. I'm always here to help. Have a lovely week ahead!

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Level 1

Every time I create a new project and try and log a expense or invoice I keep getting an error that says, "Sorry, an unexpected error has occurred. Please try again."

I am having the same issue.  I am only 3 weeks into using QBO and the main feature I use is not working.  Very frustrated.  Do we have an ETA on when this will be fixed?

Highlighted
QuickBooks Team

Every time I create a new project and try and log a expense or invoice I keep getting an error that says, "Sorry, an unexpected error has occurred. Please try again."

There is a report that this error will be fixed by editing the project, hayleyb0788.

 

Let's add some details on the project like Notes or special character in the Project name.

  1. Go to Projects tab.
  2. Under Actions column, click on Options drop-down and select Edit this project.

project.PNG

 

Once done, let's Save it and add a new transaction to see if it works. We can just delete those details we've added if everything's good.

 

It's best to reach out to our Customer Support Team if the same thing happens so you'll be added on this investigation. This helps our developers to gather more details to come up with a best and permanent resolution. You can follow the steps shared by @Jen_D on how to reach out to them.

 

Post anytime if you have more questions. I'm always available to assist you.

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