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Caretrasnports
Level 1

Getting Error 44024 when trying to add install Payroll Enhanced

I am trying to enter my license number and product number for Desktop Pro 2019 and when I get it entered under Install Payroll from Box I get the Error number 44024 stating the "product number you entered isn't a valid Payroll product number" which makes no sense because I just bought it 2 days ago.

 

Any help would be appreciated.

 

Thank you

Solved
Best answer April 21, 2019

Best Answers
ShiellaGraceA
QuickBooks Team

Getting Error 44024 when trying to add install Payroll Enhanced

Hi Caretrasnports,

 

It could be your QuickBooks has an existing payroll subscription and the license was linked to the incorrect product number.

 

You'll want to contact Payroll Support to get your payroll activated. Here's how to reach us:

  1. Click https://payroll.intuit.com/support/contact/?service=16&infosrc=qs.
  2. Click Basic, Standard & Enhanced.
  3. Click Payroll.
  4. Click Chat with us.

You might also want to check out this article: Activate a payroll service purchased from a retail store.

 

Let me know if you have questions. I'm just a post  away.

View solution in original post

1 Comment
ShiellaGraceA
QuickBooks Team

Getting Error 44024 when trying to add install Payroll Enhanced

Hi Caretrasnports,

 

It could be your QuickBooks has an existing payroll subscription and the license was linked to the incorrect product number.

 

You'll want to contact Payroll Support to get your payroll activated. Here's how to reach us:

  1. Click https://payroll.intuit.com/support/contact/?service=16&infosrc=qs.
  2. Click Basic, Standard & Enhanced.
  3. Click Payroll.
  4. Click Chat with us.

You might also want to check out this article: Activate a payroll service purchased from a retail store.

 

Let me know if you have questions. I'm just a post  away.

View solution in original post

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