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cazhillconsultin
Level 1

Has anyone successfully fixed a Bank Error 108 after a bank merge when the website is no longer available?

QB is telling me to go to the website/call the bank to resolve. The old accounts website is no longer in service bc it merged with another bank. I am unable to disconnect my QB account from the old bank because of this error. Two separate agents have told me the only way to resolve is to contact the bank. Surprise the bank says there is nothing they can do.
2 Comments 2
JenoP
QuickBooks Team

Has anyone successfully fixed a Bank Error 108 after a bank merge when the website is no longer available?

We'd really want to make sure that you get to update the banking information, cazhillconsultin. 

 

Have you also tried disconnecting the account on a private/incognito browsing session? Too much cache or browser issues can sometimes cause an error or hide some buttons while working in QBO. 

 

Please follow the keyboard shortcuts below to quickly switch to a private session: 

 

  • Google Chrome CTRL + SHIF + N
  • Mozilla CTRL + SHIFT + P
  • Microsoft Edge CTRL+SHIFT+P
  • Safari Command+Shift+N

Once done, go back to your account and check if you can already see the Disconnect this account on save button. 

 

If that works, please proceed to deleting your browser history to free up some space or remove the cache that's causing the issue. Let me share this article as a guide: How do I clear my browser cache and temporary Internet files?.

 

Now, I can see that you have previously called in twice. However, I would still recommend giving us another callback in case the issue still persists. One of our phone agents will review the case notes and check what other options we have to resolve the issue.

 

Keep me posted or reach out to us again if you still have other questions. We're always here to make sure everything is sorted out.

cazhillconsultin
Level 1

Has anyone successfully fixed a Bank Error 108 after a bank merge when the website is no longer available?

That did it! Thank you.

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